Aniya Boyd
Rosedale,MD
Summary
Dynamic professional with 4+ years of healthcare experience. Skilled in computer scheduling, billing, and patient record management with a strong grasp of dental and medical terminology, EHR systems, and ensuring efficient front desk operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Lifebridge Health
Owings Mills, MD
03.2025 - Current
- Investigated payment errors and coding discrepancies to improve billing accuracy.
- Educated patients on their financial responsibilities and available assistance programs.
- Coordinated with insurance companies to verify coverage and benefits for services rendered.
- Processed patient billing inquiries and resolved account discrepancies efficiently.
- Managed billing inquiries and resolved patient disputes with professionalism.
- Actively engage with patients to understand concerns and provide tailored guidance.
- Facilitated understanding of bills by advising on payment options and assistance programs.
- Efficiently handled patient bill processing to ensure timely payments.
- Oversaw management of payments to optimize cash flow.
Medical Front Desk Receptionist
Johns Hopkins ENTAA care
Glen Burnie, MD
03.2024 - 02.2025
- Fostered a welcoming atmosphere by greeting patients warmly at front desk.
- Managed appointment scheduling using electronic health record systems efficiently.
- Coordinated with medical staff to ensure smooth patient flow throughout the office.
- Responded to patient inquiries promptly and professionally via multi-line phone system.
- Organized front desk area to enhance operational efficiency and cleanliness.
- Processed insurance information and verified patient eligibility for services diligently.
Dental Receptionist /Surgical Assistant
The Maryland Center for Oral Surgery & Dental Implants
Cockeysville, MD
06.2023 - 03.2024
- Ensured patient readiness for surgery through blood pressure checks and medical history reviews.
- Managed medications while circulating for doctors and learning surgical instruments.
- Provided chairside assistance during anesthetics and procedures, focusing on comfort and safety.
- Stocked rooms with dental supplies while overseeing inventory management.
- Checked in patients, verified credentials, and confirmed consent form signatures.
- Processed patient payments and managed billing inquiries promptly and accurately.
- Managed patient scheduling and appointment confirmations for oral surgery services.
- Maintained detailed patient records by typing treatment plans and organizing paperwork.
Patient Access Representative
Bloom Health Centers
Timonium, MD
03.2021 - 01.2022
- Welcomed patients and visitors politely, verifying demographic data during registration.
- Conducted pre-registration interviews to confirm appointments both by phone and in-person.
- Managed financial transactions at front office, including credit card processing and issuing receipts.
- Registered patients for clinical appointments, utilizing computerized databases for insurance verification.
- Ensured all paperwork was completed accurately, obtaining required signatures for services.
- Provided support with medical insurance forms and explained patient obligations clearly.
- Streamlined patient check-in processes to enhance operational efficiency.
- Created a positive atmosphere that contributed to improved patient satisfaction.
Front Desk Receptionist
Bloom Health Centers
Timonium, MD
03.2020 - 03.2021
- Coordinated scheduling of new and follow-up patient appointments, ensuring accuracy of details pre-service.
- Managed patient check-in and check-out processes, gathering treatment information and delivering cost estimates.
- Established payment arrangements for outpatient and day programs, confirming patient liability.
- Updated and maintained scheduling templates for providers, addressing leave requests effectively.
- Regularly communicated with patients and clinics about insurance coverage and necessary follow-ups.
- Processed quality improvement data and tracked patient progress as needed.
Education
Associate of Applied Science -
The Community College of Baltimore County
Baltimore, MDSkills
- Patient communication
- Insurance verification
- Appointment scheduling
- Medical terminology
- Data entry
- Customer service
- Time management
- Verbal and written communication
- Scheduling appointments
- Complex Problem-solving
- Hospitality services
- Attention to detail
Certification
- AED Certification
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Patient Financial Services Representative
Lifebridge Health
03.2025 - Current
Medical Front Desk Receptionist
Johns Hopkins ENTAA care
03.2024 - 02.2025
Dental Receptionist /Surgical Assistant
The Maryland Center for Oral Surgery & Dental Implants
06.2023 - 03.2024
Patient Access Representative
Bloom Health Centers
03.2021 - 01.2022
Front Desk Receptionist
Bloom Health Centers
03.2020 - 03.2021
Associate of Applied Science -
The Community College of Baltimore County