Aniya Branch
SEAGOVILLE,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
Work History
CLAIMS REP
GEICO
04.2023 - 09.2026
- Ensured timely submission of claimant documentation to facilitate prompt payment approvals.
- Researched medical terminology to enhance accuracy in healthcare claims processing.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Interpreted legal documents to assess claims eligibility and determine payment outcomes.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Conducted research into medical terminology related to healthcare claims processing activities.
CUSTOMER SERVICE REP
CMI GROUP
08.2021 - 03.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled more than 60 calls per day to assist customers and dispatch service.
- Probed customer inquiries to identify service needs and accurately input information into electronic systems.
- Audited customer account information to identify issues and develop solutions.
- Documented customer correspondence in CRM to effectively track requests, problems, and solutions.
- Updated customer accounts, addresses and contact information within call management databases.
- Guided clients through online systems to facilitate access to services within established frameworks.
Education
HORN HIGH SCHOOL
Skills
- Customer Relationship Management
- Complaint Resolution
- Claim Reports
- Report Preparation
- Reporting
- Account Updating
- Verification documentation
- Access Control
- Telecommunications Systems
- Data Security
- Conflict resolution
- High level of integrity
- Chat
Timeline
CLAIMS REP
GEICO
04.2023 - 09.2026
CUSTOMER SERVICE REP
CMI GROUP
08.2021 - 03.2023
HORN HIGH SCHOOL