Aubrey Armstrong
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Apprentice Claims rep
Pinnacol
2022.10 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information for future reference.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Managed over 80 claims per month.
- Made calls to hospitals to set demand appointments or pull records 25% of the day
Assurance — Apprentice Project manager
Pinnacol
2021.08 - Current
- Facilitate meetings
- Plan and develop project framework
- Monitor project progress and deadlines
- Organize and schedule events
- Leading communications
- Build relationships
- Execution of projects
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Every Tuesday would send all apprentices the topic of the day
- Managed at least 2 projects per month
Apprentice
Pinnacol
2021.09 - 2023.01
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Worked well in team settings, providing support and guidance.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and fast-paced environment.
Apprentice Events team
Pinnacol
2022.03 - 2022.09
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over [Number] people.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Collaborated with vendors to secure necessary event services and supplies.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Developed and managed event budgets and monitored expenses.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Followed strict guidelines for handling confidential information.
Education
Highschool Diploma -
Eaglecrest
United States ColoradoCampus ,— Marketing Certificate August 2022-2022 -
Cherry Creek Innovation
United States ColoradoSkills
- Form Preparation
- Service-Orientation
- Reading Comprehension
- Active Listening
- Monitoring
- Time Management
- Amount Calculation
- Electronic Authorization Processing
- Regulatory Compliance Adherence
- Insurance Industry Experience
- Corporate Systems
- Insurance Calculation
- Work Organizing and Prioritizing
- Critical Thinking
- Customer Relationship Management
Certification
Scrum Master Cert.
Timeline
Apprentice Claims rep
Pinnacol
2022.10 - Current
Apprentice Events team
Pinnacol
2022.03 - 2022.09
Apprentice
Pinnacol
2021.09 - 2023.01
Assurance — Apprentice Project manager
Pinnacol
2021.08 - Current
Highschool Diploma -
Eaglecrest
Campus ,— Marketing Certificate August 2022-2022 -
Cherry Creek Innovation
Scrum Master Cert.
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