Kristine Dinsmore
Lake City,MN
Summary
Tactful Claims Specialist with expertise in settlement preparation, warranty claims processing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
17
17
years of professional experience
Work History
Claims Specialist I, Full Remote and Hybrid
Hearth And Home Technologies
800 W Jefferson St, Lake City, MN 55041
09.2019 - 07.2023
- Reviewed warranty and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understand and communicate requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for warranty claims.
- Communicate with coworkers, supervisors and interdepartmental staff dealing with negotiations and possible quality hold issues..
Contract Accounts Receivables Cash App
Express Temps To Work At Red Wing Sho
Red Wing, MN
09.2018 - 05.2019
- Data Entry to enter payment to the proper customers account using the information provided by the payor
- Submitted credit/debit card, electronic, credit memos, cash, check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, and SalesForce software to manage invoices and payments.
Credit Manager
Riedell Shoes Inc
Red Wing, MN
08.2006 - 04.2018
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Oversaw reporting, documentation and recordkeeping requirements for department.
Education
Sales, Marketing, And Management
South Central College
Mankato, MN06.1982
Secretarial Studies And Office Administration
South Central College
Mankato, MN06.1981
High School Diploma -
Mankato West Senior High School
Mankato, MN06.1980
Skills
- Accounts Payable and Accounts Receivable
- Forms Validation
- Electronics Knowledge
- Project Requirements
- Settlement Management
- Special Handling
- Documentation Review
- Microsoft Office
- Attorney Collaboration
- Past Due Balance Management
- Team Meetings
- Marketing Techniques
- Fraud Detection
- Insurance Coverage Limits
- Recordkeeping Organization
- Billing Software
- Claims Preparation
- Work Organizing and Prioritizing
- 10-Key Touch
- Form Preparation
- Payment and Investigation Escalations
- Account Management Software SalesForce, Syteline
- Claims
Timeline
Claims Specialist I, Full Remote and Hybrid
Hearth And Home Technologies
09.2019 - 07.2023
Contract Accounts Receivables Cash App
Express Temps To Work At Red Wing Sho
09.2018 - 05.2019
Credit Manager
Riedell Shoes Inc
08.2006 - 04.2018
Sales, Marketing, And Management
South Central College
Secretarial Studies And Office Administration
South Central College
High School Diploma -
Mankato West Senior High School