Aniya Dawes
Allentown ,PA
Summary
Successfully completed the 25B, Information Technology Specialist, course.
Learned to manage time wisely.
Learned to work with others.
Overview
1
1
year of professional experience
Work History
Information Technology Specialist
US Army
04.2024 - Current
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Set up network profiles, security permissions and file sharing systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
Education
Bachelor Of Computer Science - Computer And Information Sciences
Kutztown University of Pennsylvania
Kutztown, PAWilliam Allen High School
Allentown, PATimeline
Information Technology Specialist
US Army
04.2024 - Current
Bachelor Of Computer Science - Computer And Information Sciences
Kutztown University of Pennsylvania
William Allen High School