Aniya Evans
New York,NY
Summary
Results-driven Customer Service Representative with 4 years of experience in providing high quality support in diverse industries. Skilled in effectively addressing customer inquiries, resolving issues efficiently and effectively, leading to increased customer loyalty and satisfaction. Excellent interpersonal and communication skills, with a knack for active listening and empathy. Committed to continuous improvement and team collaboration to achieve organizational goals. Seeking to maintain full-time position that offers professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Scribe
AFC Urgent Care
02.2024 - 07.2024
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Accompanied physicians through day in fast-paced, stressful environments.
- Managed incoming calls
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Front Desk Receptionist
NYBest Medical
08.2021 - 09.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided excellent customer service to clients addressing inquiries, resolving issues, and processing orders.
- Managed customer accounts, updating information,processing payments and resolving billing issues.
- Assisted with order fulfillment.
Education
high school diploma -
The High School of Fashion Industries
01.2022
Skills
- Costumer service
- Time management
- Leadership
- Adaptability in Fast-Paced Environments
- Project management
- Conflict resolution
- Documentation skills
- Appointment Scheduling
- Oral and writing communication
Certification
- PT - Phlebotomy Technician
Timeline
Medical Scribe
AFC Urgent Care
02.2024 - 07.2024
Front Desk Receptionist
NYBest Medical
08.2021 - 09.2023
- PT - Phlebotomy Technician
high school diploma -
The High School of Fashion Industries
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