ANIYA HICKMAN
Fort Myers,FL
Overview
3
3
years of professional experience
Work History
Medical Assistant
Gastro Health
02.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
CSR
Lee HealthCare
06.2023 - 02.2024
- Researched and implemented customer service best practices
- Trained new customer service representatives on customer service best practices and scanning patient documents
- Monitored customer service trends and developed strategies to improve customer experience
- Assisted customers with account setup for MyChart
- Developed customer service scripts and provided customer service training
- Successfully resolved customer inquiries, complaints and requests in a timely and professional manner
- Responded to customer inquiries via telephone, email and other communication channels.
CNA
Thomas Hospital Infirmary Health
11.2022 - 05.2023
- Assisted with range of motion exercises to maintain joint flexibility
- Assisted with patient transfers to and from wheelchairs, beds, and stretchers
- Monitored and documented vital signs
- Managed the proper use of safety equipment such as bed rails and wheelchairs
- Assisted with admission, transfer, and discharge of residents
- Assisted patients with activities of daily living such as bathing, grooming and dressing the patients
- Assisted with wound care and dressing changes
- Monitored vital signs and reported changes to the nursing staff
- Assisted with feeding, toileting, and catheter care of patients.
Cashier
Family Dollar
06.2021 - 08.2021
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Provided exceptional customer service with efficient, prompt transactions
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift
- Worked with a team of cashiers to ensure a smooth checkout process
- Followed proper cash handling procedures.
Insider
Marcos Pizzeria
12.2020 - 05.2021
- Answered customer telephone calls promptly and appropriately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Utilized effective communication to resolve customer issues
- Greeted customers and answered any questions they had
- Assisted with restocking shelves and displays
- Collected credit card and cash payments to complete transactions for customer orders
- Maintained a clean and organized work area.
Education
High School Diploma -
Fairhope Highschool
Fairhope, ALSkills
- Team Building
- Patient Hygiene and Safety
- Medical Records
- Record Keeping
- Patient Care
- Bedside Manners
Completion Date
05/01/22
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Gastro Health
02.2024 - Current
CSR
Lee HealthCare
06.2023 - 02.2024
CNA
Thomas Hospital Infirmary Health
11.2022 - 05.2023
Cashier
Family Dollar
06.2021 - 08.2021
Insider
Marcos Pizzeria
12.2020 - 05.2021
High School Diploma -
Fairhope Highschool