Aniya Mariani
Davenport
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Dlua fusion cuisine
Davenport
09.2023 - Current
- Checked on guests during meals to ensure satisfaction with each course.
- Took accurate food and drink orders, using a POS ordering software system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Participated in banquets or catering functions held outside restaurant premises.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Collected tickets and followed proper cash-handling procedures.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Wait Staff Member
Texas Roadhouse Restaurant
Davenport
04.2022 - 08.2023
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Followed all safety procedures when handling hot plates or sharp objects.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that all orders were taken correctly and in a timely manner.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
Restaurant Hostess
Thunder Bay grille
Davenport
08.2020 - 03.2022
- Balanced cash register at end of shift according to established procedures.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Verified accuracy of orders before delivering them to customers' tables.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Adhered to all safety regulations set forth by the restaurant management team.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Upsold appetizers, drinks, desserts. when appropriate.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Skills
- Memory retention
- Table setting
- Food service delivery
- Order taking
- Large party coordination
- Courteous demeanor
- Conflict management
- Personal hygiene
- Menu specials memorization
- Service quality
- Cleanliness
- Customer service
- Food hygiene
- Beverage refills
- Food safety awareness
- POS system operation
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Cash handling
- Reservation management
- Cleaning and sanitation
- Telephone etiquette
- Call transferring
- Call handling
- Appointment confirmation
- Appointment scheduling
- Data entry
- Records management
- Flexible schedule
- Excellent phone demeanor
- Client service
- Typing skills
- Strong memory
- Computer skills
- Front desk operations
- Schedule coordination
- Call transfers
Timeline
Restaurant Waiter
Dlua fusion cuisine
09.2023 - Current
Wait Staff Member
Texas Roadhouse Restaurant
04.2022 - 08.2023
Restaurant Hostess
Thunder Bay grille
08.2020 - 03.2022