Janica Holloway-Jessop
Doniphan,MO
Summary
Dynamic and customer-focused professional with extensive experience at D's Country Kitchen, excelling in service quality and guest engagement. Proven ability to upsell menu items, significantly boosting sales revenue. Strong problem-solving skills and a commitment to cleanliness ensure a welcoming dining atmosphere, fostering repeat business and customer loyalty. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
D's Country Kitchen
Ellsinore, MO
09.2022 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Coordinated with kitchen staff to deliver timely and accurate food orders.
- Assisted in training new waitstaff on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Handled customer inquiries and resolved concerns efficiently to ensure repeat business.
- Upsold daily specials and promotions, contributing to increased sales revenue.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Order Taker
Taco Bell
Poplar Bluff, MO
06.2022 - 09.2022
- Processed customer orders accurately and efficiently to ensure prompt service delivery.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Trained new team members on order-taking procedures and system usage for consistency.
- Implemented improvements in order management processes, increasing workflow efficiency.
- Monitored stock levels to anticipate needs, reducing delays in service during peak hours.
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Described menu items in detail and educated customers about meal options.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Used downtime between customer orders to fulfill other guest services.
- Maintained high levels of professionalism when interacting with customers, suppliers, and colleagues in various departments.
- Entered orders into computer system quickly and in proper sequence.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Associate of Applied Science - Nursing
Three Rivers Community College
Poplar Bluff, MO05-2026
High School Diploma -
East Carter County
Ellsinore, MO05-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Guest engagement
- Problem-solving
- Memory retention
- Time management
- Team collaboration
Languages
English
Full Professional
Timeline
Restaurant Waiter
D's Country Kitchen
09.2022 - Current
Order Taker
Taco Bell
06.2022 - 09.2022
Associate of Applied Science - Nursing
Three Rivers Community College
High School Diploma -
East Carter County