Aniya Matherson
Beaumont
Summary
Dynamic Personal Shopper with a proven track record at HEB Grocery Store, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through personalized shopping experiences and expert product knowledge. Skilled in planning and organization, consistently meeting deadlines while fostering a supportive team environment.
Overview
3
3
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
08.2023 - Current
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
- Developed trusted network of brand contacts, gaining insider information on upcoming trends and exclusive pieces.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
Personal Shopper
HEB Grocery Store
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Improved client confidence and satisfaction, providing expert advice on current fashion trends and how to wear them.
Education
Master of Science - Health Sciences
Prairie View A&M University
Prairie View, TX05-2026
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Product knowledge
- Sales expertise
- Customer relations
- Flexible schedule
- Prioritizing orders
- Upbeat and outgoing attitude
- Documentation and reporting
Timeline
Personal Shopper
HEB Grocery Store
08.2023 - Current
Personal Shopper
HEB Grocery Store
08.2022 - Current
Master of Science - Health Sciences
Prairie View A&M University
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