Aniya Mathis
Philadelphia,PA
Summary
Committed and hardworking with extensive experience in customer service and retail operations. Proven success in building customer relationships, trust and care. Strong skills in problem resolution, teamwork, and adherence to health and safety regulations, bringing dedication and efficiency to every role. Dedicated to resolving issues, and overall making sure each person feels cared for and appreciated.
Overview
3
3
years of professional experience
Work History
Cashier/Retail Sales Associate
CVS
12.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Dining Aides
Wesley Enhanced Living Pennypack Park
02.2023 - 10.2023
- Promoted teamwork among staff members by actively participating in pre-shift meetings, discussing daily goals, expectations, and challenges.
- Delivered exceptional service through timely table turnover and friendly interactions with guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitizing of work areas and equipment.
- Prepping meals for the seniors living there and making sure they where in good hands and feeling appreciated and cared for.
- Achieved high levels of customer satisfaction by consistently providing attentive and efficient service during all meal periods.
Cashier/Retail Sales Associate
Marshalls
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Cashier
National Wholesale Liquidators
06.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs..
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Nursing
Lasalle University
1900 W Olney Ave, Philadelphia, PA 1914105.2027
High School Diploma -
String Theory Performing Arts High School
1600 Vine St #8th, Philadelphia, PA 1910206.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Leadership
- Time management skills
- Critical thinking
- Team work
- Active Listening
- Communication Skills
Timeline
Cashier/Retail Sales Associate
CVS
12.2023 - 09.2024
Dining Aides
Wesley Enhanced Living Pennypack Park
02.2023 - 10.2023
Cashier/Retail Sales Associate
Marshalls
11.2022 - 02.2023
Cashier
National Wholesale Liquidators
06.2021 - 09.2022
Bachelor of Science - Nursing
Lasalle University
High School Diploma -
String Theory Performing Arts High School