Aniya Monroe
Leesburg
Overview
4
4
years of professional experience
Work History
Dormitory Resident Assistant
Housing and Residence Life
08.2024 - Current
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Acted as a liaison between residents and housing administration to advocate for the needs of my residential community.
- Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester.
- Promoted academic success by connecting residents with relevant campus resources and study groups.
Team Lead
Chick Fil A
10.2021 - Current
- Experience in leading and supervising a team in a fast paced environment
- Ability to motivate and inspire team members to achieve goals and maintain high standards of customer service
- Demonstrated commitment to providing exceptional customer service
- Resolving customer complaints and ensuring customer service
- Experience in training and interviewing new team members and ensuring they understand company policies and procedures
Sales Associate
Hibbett Sporting Goods
09.2020 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Education
Bachelor's Degree - Biology
Bethune - Cookman University
Daytona Beach, FL05.2026
High School Diploma -
Tavares High School
Tavares, FL05.2021
Skills
- Customer service
- Ability to work under pressure
- Conflict resolution
- Collaborative Skills
- Team management
- Prioritization
- Time management
Accomplishments
- Member of Student Government Association (SGA)
- National Honors Society of High School Scholars
- 2021 Debutante Queen
- Member of Key club
Timeline
Dormitory Resident Assistant
Housing and Residence Life
08.2024 - Current
Team Lead
Chick Fil A
10.2021 - Current
Sales Associate
Hibbett Sporting Goods
09.2020 - 08.2021
Bachelor's Degree - Biology
Bethune - Cookman University
High School Diploma -
Tavares High School
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