ANIYA REDDING
ILR Claims Associate
Loganville,Georgia
Summary
A Personable, dedicated Customer Service Representative with extensive experience in Logistics, Sales, Insurance & Call Center Services industries. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ILR Claims Associate
State Farm
Dunwoody, GA
12.2021 - Current
- Attended ongoing training programs and continuing education to maintain licensing requirements.
- Communicated with customers over telephone, mobile app and internet to gather loss information.
- Used claims systems and other technologies to document loss information.
- Routed claims to claims handling teams to expedite processing.
- Worked in collaborative team environment to handle large volume of claims and telephone calls.
- Investigated properties to determine extent of damage and estimate repair costs.
- Conducted full claim investigations and reported updates and legal actions.
SCHEDULER
Coyote Logistics, LLC
Atlanta, GA
04.2019 - 10.2021
- Created shipment assignments for carriers based on client timelines
- Schedule loads as quickly as possible and communicates any issues that may affect normal transit times
- Update Operations Coordinators with important facility related information such as limited appointment availability or expected shutdowns
- Understand how to utilize all necessary online scheduling tools
- Assist Carrier Reps with the scheduling of initial appointments and any required rescheduling
- Have a firm understanding of when a reschedule is acceptable and when it may be problematic
- Provide facilities with continuous communication updates on revised etas
- Build and maintain relationships with facility contacts
- Keep facility managers up-to-date by monitoring contact information, hours, and directions
- Track loads and ensures reps are informed of any delays.
Call Center Representative
TRC STAFFING SERVICES INC
Dunwoody, GA
03.2018 - 04.2019
- Answered, screened and processed over 50-80 calls daily using call management system and web-based communications
- Use company policies to determine if there can be an immediate resolution to customer issue or if that issue requires managerial input
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Education
High School Diploma -
Berkmar High-school
Lilburn, GA12.2018
Skills
- Schedule coordination
- Administrative support
- Logistical planning
- Product upselling
- Customer account updates
- Investigations and resolutions
- Organization and recordkeeping
- Shipping and receiving
- Insurance Carrier Applications
- Sales transactions
- Claims Procedures
- Customer Accounts Management
Accomplishments
- FBLA Member
- FCCLA Member
- Product Sales - Cross-soldservices at rate of 30%, upgradingcustomers to different plans andproduct packages
- Met monthly sales goals for 9months straight
- Computed Data Reports -
- Provided required weekly,monthly and quarterly reportslisting sales figures and clienttrack records.
Certification
- GA Property & Casualty License - Obtained Jan. 2022
Timeline
ILR Claims Associate
State Farm
12.2021 - Current
SCHEDULER
Coyote Logistics, LLC
04.2019 - 10.2021
Call Center Representative
TRC STAFFING SERVICES INC
03.2018 - 04.2019
High School Diploma -
Berkmar High-school
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