Tashiona Nipper
Snellville,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
ILR Claims Associate
State Farm
2025.01 - 2026.02
- Engaged in teamwork to address and resolve substantial claims and telephone call volumes, ensuring timely responses.
- Facilitated communication with an average of 30 customers daily through various digital channels to gather comprehensive loss data.
- Managed ILR claims processing to ensure compliance with State Farm policies and regulatory requirements.
- Analyzed claim documentation for accuracy and completeness, facilitating timely resolution of disputes.
Open Enrollment Specialist
Benefit Communication Insourcing
2024.10 - 2025.11
- Directed open enrollment initiatives aimed at improving employee awareness and participation.
- Facilitated open enrollment sessions, educating employees on benefits offerings and procedures.
- Coordinated effective communication strategies with approximately 10 employees each day to support operational efficiency.
- Delivered individualized assistance to employees, promoting satisfaction and engagement within the organization.
Dispatcher
DN Transport INC
2020.03 - 2023.07
- Streamlined communication processes to enhance customer satisfaction through prompt issue resolution.
- Optimized delivery routes and schedules by coordinating and maintaining daily dispatch operations for five fleets.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Managed communication between drivers, customers, and operations teams to resolve issues promptly.
Seasonal Customer Support Agent
Amazon
2020.04 - 2020.09
- Provided detailed product usage instructions to customers, ensuring enhanced satisfaction and retention.
- Documented suspicious activities to facilitate thorough investigations and ensure compliance with legal standards.
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues with Amazon services, improving customer satisfaction rates.
Assistant Store Manager
HHGregg
2015.11 - 2018.09
- Developed and implemented initiatives aimed at increasing sales team effectiveness while promoting teamwork.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Monitored and ensured compliance with company policies to maintain high operational integrity.
- Trained and developed staff on product knowledge, sales techniques, and customer service standards.
Education
Associate of Applied Science - Cyber Security
Gwinnett Technical College
Lawrenceville, GA, USA2026-12
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Building rapport
Languages
English
Timeline
ILR Claims Associate
State Farm
2025.01 - 2026.02
Open Enrollment Specialist
Benefit Communication Insourcing
2024.10 - 2025.11
Seasonal Customer Support Agent
Amazon
2020.04 - 2020.09
Dispatcher
DN Transport INC
2020.03 - 2023.07
Assistant Store Manager
HHGregg
2015.11 - 2018.09
Associate of Applied Science - Cyber Security
Gwinnett Technical College