Roodney Hypolite
Newark
Summary
Dynamic and dedicated professional with a proven track record at Foot Locker, excelling in customer service and conflict resolution. Skilled in incident reporting and CCTV monitoring, I prioritize safety while fostering positive relationships. Recognized for reliability and punctuality, I effectively manage high-pressure situations to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Sales Associate
Foot Locker
06.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Musical Engineering
Sae Institute
New York, NY06-2025
Skills
- Report writing
- Incident reporting
- Reliable and punctual
- Time management
- Security guard license
- Multi-tasking strength
- General security
- CCTV monitoring
- Superior customer service
- Emergency response
- Conflict resolution techniques
- FLUENT IN creole
Languages
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer
Securitas Security Services USA
05.2022 - Current
Sales Associate
Foot Locker
06.2019 - 02.2022
Associate of Arts - Musical Engineering
Sae Institute
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