Melissa McMillin
Lippert
San Juan
14
years of professional experience
Professional Care Specialist with significant experience in providing high-quality support and ensuring client satisfaction. Skilled in communication, problem-solving, and empathy, with a strong focus on team collaboration and achieving results. Highly adaptable and reliable, consistently meeting changing needs and exceeding expectations.
Work History
Customer Service Parts and Critical Care Representative
3 Years 6 Months- Managed 50+ customer cases daily, ensuring service expectations were consistently met.
- Reviewed and processed warranty claims, maintaining strict compliance to minimize delays.
- Perform high volume order entry with exceptional accuracy.
- Generated workflow reports and expedited critical orders to enhance customer satisfaction.
- Resolve escalated customer concerns and train new team members.
- Worked remotely to support team operations.
Quality Assurance and Workflow Specialist
9 Months- Maintained workflow reports and quality metrics to support informed decision-making.
- Identified process improvements and assessed project risks to enhance project outcomes.
- Partnered with cross-functional teams to streamline operations and foster collaboration.
Assistant Branch Manager
5 Years 7 Months- Processed $5 million in consumer loans, contributing to branch's financial growth.
- Increased branch loan production by $1.5 million.
- Processed over $5 million in consumer loans.
- Investigated fraud and resolved discrepancies while training new employees to ensure compliance and operational integrity.
Education
Associate of Science - Business Management
High School Diploma
Skills
CRM & Case Management Systems
Microsoft Dynamics 365 (D365)
Salesforce
Office productivity tools
Reporting & Analytics
Workforce Management
Microsoft Office Suite
Google Workspace
Remote Collaboration Tools
Call center experience
Microsoft Office
Email communication
Microsoft office
Core Qualifications
- Operations Management & Workflow Optimization
- Warranty & Claims Processing
- Customer Support & Escalation Resolution
- Quality Assurance & Process Improvement
- Reporting & Data Analysis
- Cross Functional Collaboration & Training
Timeline
Customer Service Parts and Critical Care Representative
Lippert
02.2023 - CurrentRead More
Quality Assurance and Workflow Specialist
University of Notre Dame
05.2022 - 02.2023Read More
Assistant Branch Manager
Notre Dame Federal Credit Union
06.2012 - 01.2018Read More
Riley High School
High School Diploma
Read More
Bethel College
Associate of Science from Business Management
Read More