Briana Bryant
Charlotte,NC
Summary
Customer-focused professional with 10+ years of experience in financial services support, call center operations, and client relationship management. Proven ability to handle high-volume workloads, manage sensitive information, and deliver accurate, compliant customer service in fast-paced environments. Strong background in data entry, digital communication, troubleshooting, and remote support.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Equitable
Charlotte, USA
01.2021 - Current
- Provide inbound customer service and chat support for financial and insurance-related inquiries
- Support death claims and general retirement services, ensuring accuracy and regulatory compliance
- Handle sensitive personal and financial information with strict confidentiality
- Resolve customer issues efficiently while meeting performance metrics
- Document interactions thoroughly using internal systems and CRM tools
- Work remotely in a high-volume call center environment
- Key Skills Used: Customer Support, Financial Services, Data Accuracy, Compliance, Digital Communication
Animal Hospital & Emergency Clinic Roles
01.2013 - 01.2020
- Maintained precise records and documentation in regulated environments
- Communicated with clients during high-stress situations with professionalism
- Managed scheduling, data entry, and procedural compliance
- Supported operational efficiency in fast-paced, detail-driven settings
- (Details condensed to emphasize transferable skills rather than clinical duties.)
Premier Support Technician / Sales Support
Charleston, USA
01.2018 - 08.2018
- Provided customer-facing sales and technical support
- Assisted clients with product questions, account details, and troubleshooting
- Maintained accurate records and supported operational workflows
- Delivered both in-person and remote customer service
- Key Skills Used: Customer Relations, Sales Support, Data Entry, Technical Troubleshooting
Customer Service & Sales Representative
Thornhill Ford Auto Group
Logan, USA
10.2010 - 07.2014
- Delivered in-person and remote customer support in a fast-paced sales environment
- Entered and maintained accurate customer and transaction data
- Supported sales operations and administrative processes
- Communicated clearly with customers to resolve issues and close sales
- Key Skills Used: Customer Service, Data Entry, Administrative Support, Sales Operations
Education
Associate's Degree - Health Science
Marshall University
West VirginiaSkills
- Customer Service & Client Support
- Financial Services & Insurance Support
- Call Center Operations (Inbound/Chat)
- Data Entry & Documentation Accuracy
- HIPAA & Confidential Information Handling
- CRM & Case Management Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Digital Communication & Troubleshooting
- Time Management & Multitasking
- Compliance & Process Adherence
Technology And Tools
- Microsoft Excel, Word, Outlook
- CRM & Case Management Systems
- Data Entry & Reporting Tools
- Windows & Mac OS
- Remote Support Platforms
Personal Information
Authorized To Work: U.S. for any employer
Timeline
Customer Service Representative
Equitable
01.2021 - Current
Premier Support Technician / Sales Support
01.2018 - 08.2018
Animal Hospital & Emergency Clinic Roles
01.2013 - 01.2020
Customer Service & Sales Representative
Thornhill Ford Auto Group
10.2010 - 07.2014
Associate's Degree - Health Science
Marshall University