Jameera Clyde
Albany,GA
Summary
Skilled in CRM systems and documentation, I enhance team collaboration and drive performance. Committed to delivering exceptional service, I effectively manage high-volume interactions while maintaining attention to detail and empathy. Customer-focused professional with 5+ years of experience in client support, retail service, and care coordination. Strong communicator with a proven ability to manage sensitive situations, resolve concerns efficiently, and support diverse customer needs. Experienced in handling transactions, problem-solving under pressure, and maintaining accurate documentation. Seeking a remote customer service position where I can contribute professionalism, empathy, and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
08.2025 - 02.2026
- Provided customer support via phone for high-volume inbound calls
- Resolved billing, account, and service-related concerns efficiently
- Documented customer interactions accurately in company systems
- Maintained professionalism and empathy in fast-paced environments
- Met performance and quality assurance benchmarks
Retail Sales Associate
A Better Way Grocers
07.2024 - 08.2025
- Delivered daily customer service in a fast-paced retail setting
- Prepared smoothies, juices, and açaí bowls while maintaining food safety standards
- Stocked inventory and ensured product availability
- Operated POS system and handled cash/credit transactions
- Assisted customers with product questions and recommendations
Direct Support Professional
Sevita
04.2019 - 12.2023
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized support plans, ensuring alignment with client goals and preferences.
- Monitored and documented client progress, facilitating effective communication among team members.
- Collaborated with interdisciplinary teams to deliver comprehensive care tailored to each client's needs.
- Provided crisis intervention and conflict resolution, maintaining safety and stability in challenging situations.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assistant Designated Coordinator
Eagle’s Wing Inc
08.2017 - 10.2022
- Supported care planning and client case management
- Coordinated with social workers, medical professionals, and legal guardians
- Maintained detailed documentation and compliance records
- Assisted clients with health, financial, and daily living goals
- Developed strong communication and leadership skills
- Managed cross-functional team communications to align objectives and streamline workflows.
- Developed training materials to onboard new staff and enhance team performance.
- Facilitated regular meetings to discuss progress, address challenges, and drive accountability among team members.
- Oversaw scheduling of events, ensuring all logistical details were meticulously planned and executed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
High School Diploma -
Community High School
01.2017
Skills
- Active listening
- Critical thinking
- Data entry
- Customer Service & Client Support
- Remote Communication (Phone, Email, Chat)
- Conflict Resolution
- CRM & Point-of-Sale Systems
- Transaction Processing
- Multitasking & Time Management
- Problem-Solving
- Computer Literacy (Microsoft Office, Web-Based Systems)
- Attention to Detail
- Team Collaboration
- Client relations
- Call management
- Follow-up skills
- Documentation
- Administrative support
Timeline
Customer Service Representative
TTEC
08.2025 - 02.2026
Retail Sales Associate
A Better Way Grocers
07.2024 - 08.2025
Direct Support Professional
Sevita
04.2019 - 12.2023
Assistant Designated Coordinator
Eagle’s Wing Inc
08.2017 - 10.2022
High School Diploma -
Community High School