Atlas Humphrey
Las Vegas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4032
4032
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Hard Rock Digital
Las Vegas
09.2025 - 04.2026
- Assisted customers with inquiries using chat and phone support.
- Resolved customer issues through effective problem-solving techniques.
- Managed customer accounts and ensured accurate information entry.
- Utilized CRM systems to track interactions and follow-ups efficiently.
- Maintained knowledge of company policies and procedures for support efficiency.
Customer Service & Sales Representative
Somnerpointe Resorts
01.2025 - 10.2025
- Met and exceeded sales quotas and performance expectations.
- Assisted clients with booking appointments and scheduling availability.
- Contacted clients consistently for updates, inquiries, and follow-up communication.
- Coordinated dates and times to ensure smooth appointment flow.
Customer Service Representative (Research)
Precision Opinion Research
06.2024 - 03.2025
- Read scripted survey material promptly and professionally to customers.
- Met and maintained survey completion quotas.
- Guided customers through survey questions with clarity and patience.
Customer Service & Sales Representative
Select Quote
08.2022 - 06.2024
- Provided customer support with strong knowledge of Medicare Parts A and B.
- Met sales quotas consistently.
- Confirmed customer inquiries through proper channels and upper management.
- Assisted with problem-solving and customer concerns.
Education
Associate Degree -
Southwest Community College
Memphis, TNHigh School Diploma -
Collierville High School
Skills
- Customer service & client support
- Sales & quota achievement
- Script reading & survey delivery
- Appointment scheduling & follow-up calls
- Problem solving & critical thinking
- Fast-paced multitasking
- Communication & teamwork
- Detail-oriented and dependable
- Ambitious, determined, and goal-driven
- CRM systems
- Sales achievement
- Customer engagement
- Client communication
- Complaint resolution
Certification
Traffic One Flagger Certification, 2023
Volunteer Experience
- Nursing Homes
- Homeless Shelters
- Recycling Centers
- Medicaid Canvassing
- Animal Shelters
Timeline
Customer Service Representative
Hard Rock Digital
09.2025 - 04.2026
Customer Service & Sales Representative
Somnerpointe Resorts
01.2025 - 10.2025
Customer Service Representative (Research)
Precision Opinion Research
06.2024 - 03.2025
Customer Service & Sales Representative
Select Quote
08.2022 - 06.2024
Associate Degree -
Southwest Community College
High School Diploma -
Collierville High School