Heather Ginner
Janesville
Summary
Detail-oriented Virtual Assistant and Customer Service Professional with experience supporting musicians, entrepreneurs, and clients with accessibility needs. Skilled in scheduling, administrative coordination, customer support, and social media management. Known for strong communication, reliability, and the ability to manage multiple responsibilities while providing compassionate service.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
ACC Premiere
Wisconsin
03.2026 - Current
- Assist disabled and elderly clients in arranging non-emergency medical transportation.
- Coordinate scheduling between clients, drivers, and healthcare facilities.
- Resolve transportation issues and ensure clients reach medical appointments safely and on time.
- Maintain accurate documentation while following HIPAA and confidentiality standards.
- Provide compassionate customer service and support for individuals with accessibility needs.
Owner & Virtual Assistant
This and That Worldwide LLC
Janesville, WI
01.2025 - Current
- Provide administrative and operational support to musicians, content creators, and small businesses.
- Manage email inboxes, draft communications, and organize priorities.
- Coordinate calendars, meetings, and logistics for clients.
- Assist with social media management, promotion, and online engagement.
- Conduct research, create documents, and manage digital workflows.
Personal Care Worker / Personal Care Assistant
Society’s Assets Inc.
Wisconsin
01.2004 - 01.2024
- Provided daily living assistance and personal care for individuals with disabilities.
- Coordinated appointments, transportation, and schedules for clients.
- Maintained accurate care documentation and communicated with healthcare providers.
- Supported clients with meal preparation, hygiene, mobility, and household tasks.
Education
No Degree - Music Business
Berklee College of Music
BostonSkills
- Customer Service & Client Support
- Administrative Assistance
- Calendar & Appointment Scheduling
- Medical Transportation Coordination
- HIPAA Awareness
- Email & Correspondence Management
- Social Media Management
- Google Workspace & Microsoft Office
- Data Entry & Documentation
- CRM and Customer Support Tools
- Content Writing & Marketing Support
- Remote Work Systems
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
ACC Premiere
03.2026 - Current
Owner & Virtual Assistant
This and That Worldwide LLC
01.2025 - Current
Personal Care Worker / Personal Care Assistant
Society’s Assets Inc.
01.2004 - 01.2024
No Degree - Music Business
Berklee College of Music