Summary
Overview
Work History
Education
Skills
Professional Sorority
Timeline
Generic

Aniyah Bilgrami

Voorhees Nj,NJ

Summary

Meticulous waitress with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Builds relations with patients and customers. Strong work ethic and drive to excel.

Overview

3
3
years of professional experience

Work History

Server and Hostess

Ollie Gators
04.2023 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including big parties, kitchen and to-go stations.

Assistant Manager

Pleasant Valley Miniature Golf
03.2021 - 09.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Successfully balanced multiple tasks simultaneously under pressure without sacrificing quality or efficiency standards during busy periods of operation.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Established team priorities, maintained schedules and monitored performance.

Server at Dooneys Pub Voorhees

Dooney's Pub
09.2021 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Observation Hours

3 Dimensional Physical Therapy
03.2022 - 09.2022
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
  • Increased patient satisfaction by providing compassionate care and support throughout the rehabilitation process.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Education

Bachelor of Arts - Biology Physical Therapy 3+3

Widener University
Chester, PA
05.2029

Skills

  • Quality Control
  • Guest Engagement
  • Team Player
  • Performance Improvement
  • Strong Work Ethic
  • Strong Leadership skills
  • Organizational Skills
  • Easily Mentored
  • Relationship Building
  • Professional Appearance
  • Staff Training

Professional Sorority

Member of AOE, stem based sorority. Leadership position in academic professional organization. Teaches professionalism, Leadership, Friendship, and unity. Enhances academic involvement and networking. 

Timeline

Server and Hostess

Ollie Gators
04.2023 - Current

Observation Hours

3 Dimensional Physical Therapy
03.2022 - 09.2022

Server at Dooneys Pub Voorhees

Dooney's Pub
09.2021 - 03.2023

Assistant Manager

Pleasant Valley Miniature Golf
03.2021 - 09.2023

Bachelor of Arts - Biology Physical Therapy 3+3

Widener University

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Aniyah Bilgrami