Aniyah Brown
Jacksonville,FL
Summary
Experienced and dependable shift manager with a solid customer service background and 4 years of experience. Aspiring business owner with a strong skill set in the hospitality industry. Demonstrates exceptional leadership abilities and successfully manages teams, ensuring smooth operations. Passionate about delivering exceptional customer experiences and creating a positive and welcoming environment for guests and staff members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server/Hostess
Keke's Breakfast Cafe
Jacksonville, FL
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Manager
7Brew Coffee
Jacksonville, FL
07.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate's degree - Business Administration
Florida State College at Jacksonville
Jacksonville, FLSkills
- Leadership
- POS
- Host/Hostess
- Serving
- Communication skills
- Microsoft Office
- Organizational skills
- Computer skills
- Hospitality
- Childcare
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Interpersonal skills
Certification
OSHA 30, 07/01/22, Present
References
Trinity Stanford
Assistant Manager of Keke’s Breakfast Cafe
(352)727-9794
Maggie Bourgholtzer
General Manager of 7Brew
(904)891-6829
Interests
- Exercising(yoga,gym)
- Music festivals
- Reading
- Figure collecting
Timeline
Server/Hostess
Keke's Breakfast Cafe
02.2024 - Current
Shift Manager
7Brew Coffee
07.2023 - Current
Associate's degree - Business Administration
Florida State College at Jacksonville