Aniyah De Los Santos
West New York,NJ
Summary
Hardworking Sales Associate delivering great service and organizing high volumes of merchandise in bustling retail settings. Nudged increase in customer purchases through promotional upselling and personal recommendations on related items. Provided stable leadership to increase coworker confidence, resulting in stronger team cohesion and productivity.
Overview
7
7
years of professional experience
Work History
Concierge/Security
Planned Companies
Jersey City, NJ
11.2023 - Current
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Security Professional
Paramount Global Building security
New York, NY
07.2023 - 10.2023
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Provide professional building security services.
- Verify identities of clients and guests and control access points.
- Oversee private events, ensuring security protocols are followed.
Business Credit Receptionist
Shop Funder
New York, NY
12.2022 - 03.2023
- Customer consultation, gathering business documents
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Premium Club Agent
Worldwide Flight Services
01.2022 - 11.2022
- Managed First Class and Business Class lounge services.
- Greeted passengers, answered inquiries, and ensured a pleasant lounge experience.
- Directed passengers to appropriate airline representatives for further assistance.
- Prepared and organized lounge areas for daily operations.
Assistant Manager
Kids Footlocker
Jersey City, NJ
11.2018 - 12.2021
- Led, coached, and developed the team to exceed corporate sales goals.
- Managed all aspects of store operations including hiring, training, customer service, visual merchandising, and sales.
- Acted as a key liaison between customers, sales associates, and corporate partners.
- Trained staff on product knowledge and customer engagement strategies.
Assistant Manager
Chuck E Cheese
North Bergen, NJ
02.2018 - 10.2019
- Coordinated events and ensured customer satisfaction for birthday celebrations.
- Worked closely with other departments to meet guest needs.
- Proposed improvements to event success and guest satisfaction.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ07.2020
Skills
- Sales
- Guest Relations
- Multitasking
- Time Management
- Relationship Building
- Organization
- Motivation
- Problem Solving
- Administrative Support
- Customer Service
- Strong Work Ethic
Timeline
Concierge/Security
Planned Companies
11.2023 - Current
Security Professional
Paramount Global Building security
07.2023 - 10.2023
Business Credit Receptionist
Shop Funder
12.2022 - 03.2023
Premium Club Agent
Worldwide Flight Services
01.2022 - 11.2022
Assistant Manager
Kids Footlocker
11.2018 - 12.2021
Assistant Manager
Chuck E Cheese
02.2018 - 10.2019
High School Diploma -
North Bergen High School