Heather Patterson
Oakland,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Concierge/Security
Harwood International
09.2022 - 10.2023
- Provided security and protection to tenants and civilians
- Managing the perimeters of the building and watching cctv.
Monitor
Genpact
03.2018 - 04.2022
- Daily activities for the client
- Work with different systems, policies and procedures, and make sure the internet is safe for daily users.
US Security
10.2017 - 03.2018
- Provided private security to Chase Bank
- Managing the perimeters of the building, also securing the inside of office spaces.
City Clerk
03.2016 - 06.2017
- Assisted with the intake of traffic tickets, Project Management and accounts payable.
Corrections Officer
Geo Group Inc
03.2013 - 01.2014
- Assisted in the Protection, Custody and Sanitation of convicted felons.
West Corporation
11.2011 - 05.2012
- Includes refilling or renewing patient’s prescriptions over the phone, also includes requesting new prescriptions from the patient's Doctor.
Cashier) and (Customer Service, Manager)
Wal-Mart. Gonzales TX
06.2010 - 09.2011
- Included directing entire front end of store
- This entailed managing all cashiers, handling large amounts of money and customer complaints.
Education
Diploma -
Gonzales High School
2010
Associate Degree - Paralegal
Itt Technical Institute
San Antonio, TexasSkills
- Marketing
- Vendor Interaction
- Reservation Coordination
- Event Planning
- Administrative Support
- Social Media Networking
- Travel Coordination
- Safety Procedures
Timeline
Concierge/Security
Harwood International
09.2022 - 10.2023
Monitor
Genpact
03.2018 - 04.2022
US Security
10.2017 - 03.2018
City Clerk
03.2016 - 06.2017
Corrections Officer
Geo Group Inc
03.2013 - 01.2014
West Corporation
11.2011 - 05.2012
Cashier) and (Customer Service, Manager)
Wal-Mart. Gonzales TX
06.2010 - 09.2011
Diploma -
Gonzales High School
Associate Degree - Paralegal
Itt Technical Institute
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