Aubre'ona Holly
St Louis,MO
Summary
Resourceful and experienced professional with a solid background in both customer service and security, possessing strong communication skills and a keen eye for detail, known for high productivity and efficient completion of tasks. Proven ability to effectively handle challenging situations with tact and professionalism while ensuring the safety and security of customers and staff. Skilled in conflict resolution, crisis management, and providing exceptional customer experiences. Looking to leverage my experience and expertise to contribute to a dynamic organization in a Customer Service / Security role.
Overview
4
4
years of professional experience
Work History
Concierge/Security
Enterprise Center/St. Louis Blues
St. Louis, MO
03.2023 - 03.2024
- Greeted and assisted residents, guests, and vendors in a friendly and professional manner, ensuring a positive experience
- Provided excellent customer service and hospitality to guests, demonstrating a proactive and friendly approach as a concierge
- Managed visitor access by verifying identification and ensuring compliance with security policies and procedures.
Customer Service Agent
Southwest Airlines
St. Louis, MO
02.2023 - 08.2023
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally
- Handled high volume of incoming calls and emails, maintaining professionalism and providing top-notch customer service
- Utilized problem-solving abilities to address customer complaints and find satisfactory solutions.
Lab Associate I
Barns Jewish Hospital
St. Louis, MO
04.2022 - 01.2023
- Maintained and calibrated laboratory equipment to ensure accuracy and functionality
- Prepared and organized lab materials and solutions for experiments and procedures
- Followed standard operating procedures and safety protocols to ensure a safe and efficient work environment in the lab
Brand Representative/Security
Foot Locker
St. Louis, MO
02.2020 - 04.2022
- Managed daily operations of retail store as a Key Holder, including opening and closing duties, cash handling, and supervising staff to ensure exceptional customer service
Education
High School Diploma -
Grand Center Arts Academy
St. Louis, MO05.2021
Skills
- Customer service
- Communication skills
- Time management
- Guest services
- Leadership
- Computer literacy
Timeline
Concierge/Security
Enterprise Center/St. Louis Blues
03.2023 - 03.2024
Customer Service Agent
Southwest Airlines
02.2023 - 08.2023
Lab Associate I
Barns Jewish Hospital
04.2022 - 01.2023
Brand Representative/Security
Foot Locker
02.2020 - 04.2022
High School Diploma -
Grand Center Arts Academy
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