Aniyah Garland
Coral Springs
Summary
I am a hardworking Sales and Service Associate committed to achieving high sales in both slow and busy days, with 5+ years of experience. Efficient at handling customer complaints and educating customers about insurance. I am a flexible and outgoing team player that is always willing to help team members with finding the correct product knowledge for the customer and assisting in sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Chat Associate
AllState
11.2024 - Current
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with team members to streamline operational processes.
- Handled multiple chats while maintaining accuracy and hitting the sales target
- Assisted customers with selecting coverages and answering questions about insurance.
Chat Sales Agent
Progressive
02.2023 - 11.2024
- Address a high volume of customer inquiries with professionalism and efficiency.
- Communicate insurance product features clearly and persuasively to potential customers.
- Close sales by tailoring solutions to meet individual customer needs, enhancing customer satisfaction.
- Contribute to revenue growth through consistent achievement of sales targets.
- Remote
Customer-Service Associate
Walmart
Tamarac
12.2020 - 02.2023
- Manage customer inquiries with professionalism, ensuring high-quality service and customer satisfaction.
- Clarify customer needs, identify product and service options, and recommend solutions to meet customer expectations.
- Audit customer accounts to identify and resolve issues, maintaining performance benchmarks for call speed and accuracy.
Customer-Service Associate
Party City
Coral Springs
06.2020 - 10.2020
- Delivered exceptional customer service, consistently meeting and surpassing productivity objectives.
- Managed and balanced substantial cash transactions daily, adhering to strict financial protocols.
- Operated multi-line phone and online messaging platforms to facilitate effective communication with customers.
Customer Service Cashier
Rhythms 2.0
Fort Lauderdale
06.2019 - 06.2020
- Greeted customers and addressed inquiries, building rapport and encouraging repeat business through friendly service.
- Cultivated a loyal customer base by delivering personalized attention and recognizing regular patrons.
- Restocked and rotated merchandise to maintain product availability and freshness for customers.
Education
High School Diploma - General Education
Coral Springs Charter
Coral Springs, FLSkills
- Customer Service, Multitasking and Prioritization, Creative Problem Solving, Call Center Operations, Verbal and Written Communication, Efficient and Detail-Oriented, Computer Skills, Teamwork and Collaboration, Microsoft Office, Sales and Upselling, Results-Oriented, Digital Literacy, Live Chat Software Proficiency
Certification
National Insurance Producer License | NIPR | 2023
Timeline
Senior Chat Associate
AllState
11.2024 - Current
Chat Sales Agent
Progressive
02.2023 - 11.2024
Customer-Service Associate
Walmart
12.2020 - 02.2023
Customer-Service Associate
Party City
06.2020 - 10.2020
Customer Service Cashier
Rhythms 2.0
06.2019 - 06.2020
High School Diploma - General Education
Coral Springs Charter