Aniyah Mccollum

• Team Leadership: Supervise, support, and motivate hairstylists, receptionists, and assistants to ensure excellent service and a positive work environment.
• Customer Service: Maintain client satisfaction by resolving issues quickly, handling complaints professionally, and ensuring an outstanding salon experience.
• Operations Management: Oversee scheduling, inventory control, supply orders, cleanliness and comply with safety regulations.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Managed high volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

As a manger with Boost Mobile I managed all aspects of daily store operations, leading a sales driven team to meet and exceed performance goals. I guaranteed top-tier customer service, maintained inventory accuracy, applied marketing strategies to drive revenue growth in a competitive retail wireless environment, and supervised and trained staff in sales techniques, product knowledge, and customer engagement,

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.