A’Niyah Smith
Manassas ,VA
Summary
Accomplished Transportation Security Officer at the Department of Homeland Security, adept in security equipment operation and customer service. Enhanced safety measures by implementing updated screening techniques and training new officers. Recognized for integrity and crisis response, ensuring compliance and public safety. Boosted team efficiency by 20% through process improvements and professional development initiatives.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Dulles, VA
03.2022 - Current
- Monitored passenger screening processes to ensure compliance with security regulations.
- Conducted thorough inspections of baggage and cargo using advanced scanning equipment.
- Trained new officers on security protocols and operational procedures.
- Implemented updated screening techniques, enhancing overall safety measures.
- Analyzed potential security threats and reported findings to management promptly.
- Developed training materials for ongoing staff development and compliance adherence.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
Lead Ramp Agent
Allegiant Airlines
10.2021 - 03.2022
- Oversaw ramp operations to ensure timely aircraft arrivals and departures.
- Coordinated loading and unloading of baggage, cargo, and mail with safety protocols.
- Trained new ramp agents on operational procedures and safety regulations.
- Implemented process improvements to enhance efficiency in ramp activities.
- Conducted performance evaluations for team members to promote professional development.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
Cashier
Walmart
Granite City, IL
04.2020 - 10.2020
- Processed customer transactions accurately and efficiently at high-volume checkout lanes.
- Maintained knowledge of store promotions and policies to assist customers effectively.
- Ensured compliance with company cash handling procedures during shifts.
- Collaborated with team members to optimize workflow and enhance customer service experience.
Sales Associate
Cracker Barrel Restaurant
Caseyville, IL
01.2019 - 03.2020
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints
- Participated in training sessions to improve product knowledge and service skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Belleville East High School
BellevilleSkills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Security equipment operation
- Public safety awareness
- Threat management
- Behavioral observations
- Crisis response
- Emergency preparedness
- Behavioral analysis
- Physical fitness
- Threat assessment
Timeline
Transportation Security Officer
Department of Homeland Security
03.2022 - Current
Lead Ramp Agent
Allegiant Airlines
10.2021 - 03.2022
Cashier
Walmart
04.2020 - 10.2020
Sales Associate
Cracker Barrel Restaurant
01.2019 - 03.2020
High School Diploma -
Belleville East High School