Aniyah Wilson
Memphis,TN
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Donor Support Technician
CSL Plasma Behring
Memphis, TN
07.2024 - 10.2024
- Assisted with the donation process, including verifying donor information and confirming donations were received.
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Maintained donor records in accordance with privacy regulations and organizational policies.
- Researched potential new sources of donations, such as corporate partnerships or grants.
- I also suggested new innovative ideas to better the company, bring more customers, and build a connection with our donors.
Package Handler
FedEx:Ground
Memphis, TN
04.2024 - 06.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Beauty Technician
Belk
Kerrville, TX
08.2023 - 10.2023
- Assisted in the development of facial treatments tailored to individual skin types and conditions.
- Applied makeup on clients using a variety of products such as foundations, eye shadows, lipsticks.
- Maintained cleanliness of work area by sterilizing tools before use and disposing of used materials appropriately.
- Conducted consultations with clients to identify their beauty needs and recommend suitable services accordingly.
- Organized appointments efficiently and managed client records accurately using salon software applications.
- Instructed clients on how to maintain their hair, nails or skin between visits to the salon.
- Kept up-to-date with latest trends in beauty industry through training sessions and workshops.
- Educated clients about various beauty products available in the market.
- Advised customers on proper home care routines that will help them maintain results achieved during salon visit.
Shift Manager
Rasing Canes
Kerrville, TN
06.2023 - 07.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
Customer Fulfillment Associate
Amazon
Memphis, TN
03.2023 - 04.2023
- Organized and maintained product inventory in the warehouse.
- Processed orders accurately and efficiently using a computer system.
- Received, unpacked, checked and stored incoming products in designated locations.
- Filled customer orders promptly and accurately while maintaining quality standards.
- Maintained cleanliness of work area throughout shift.
- Ensured that all safety procedures were followed at all times.
Crew Member
McDonald's
Arlington, TN
11.2022 - 12.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
McDonald's
Memphis, TN
07.2021 - 08.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialist
Memphis, TN11-2024
High School Diploma -
Northwest Prep Academy
Memphis, TN05-2023
Skills
- Verbal and written communication
- Interactive communication skills
- Verbal and written communication
- Sanitizing
- Cleaning
- Safety
- Company standards
- Hospitality service expertise
- Safety awareness
- Quick Adaptation
- Applied Learning
- Centrifuging
- Familiar with aliquoting blood draws
- Efficient, proper classification of the tubes
- Proficient in phlebotomy
- Skillful and precise in performing venipuncture
- Specimen preparation
- Blood collection
- Patient support
- Health education
- HIPAA compliance
- Venipuncture and capillary puncture
- Patient preparation
- Data entry
- Patient assessment
- Proper labeling
- Patient care
- Sanitation and sterilization
- Communication
- Venipuncture expertise
- Specimen labeling procedures
- Sample and specimen collection
- Specimen handling
- Sample labeling
- Medical terminology
- Specimen collection and storage
- Donor screening
Certification
- Phelbotomy Certification November 2024
Timeline
Donor Support Technician
CSL Plasma Behring
07.2024 - 10.2024
Package Handler
FedEx:Ground
04.2024 - 06.2024
Beauty Technician
Belk
08.2023 - 10.2023
Shift Manager
Rasing Canes
06.2023 - 07.2023
Customer Fulfillment Associate
Amazon
03.2023 - 04.2023
Crew Member
McDonald's
11.2022 - 12.2022
Crew Member
McDonald's
07.2021 - 08.2021
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Northwest Prep Academy