Estefany Manrique
Hidalgo ,TX
Summary
Dynamic Donor Support Technician at CSL Plasma with a proven track record in enhancing donor satisfaction and operational efficiency. Skilled in safety compliance and effective communication, I excel in multitasking and problem-solving, ensuring a seamless donation experience while maintaining high standards of service and organization.
Overview
3
3
years of professional experience
Work History
Donor Support Technician
CSL Plasma
Hidalgo, TX
06.2024 - Current
- Operated and maintained equipment for plasma collection, ensuring compliance with safety protocols.
- Assisted in donor screening processes, accurately recording vital information.
- Monitored donor health during procedures, providing immediate support as needed.
- Educated donors on the donation process and post-donation care.
- Ensured cleanliness and organization of work area, adhering to regulatory standards.
- Collaborated with team members to enhance operational efficiency during high-volume periods.
- Implemented best practices for inventory management of supplies used during donations.
- Actively participated in ongoing professional development opportunities, staying up-to-date on advancements within the field.
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
- Facilitated seamless communication between staff members, enabling effective coordination during busy periods.
Money Transfer Agent
Barri Financial Group
McAllen, TX
11.2023 - 06.2024
- Processed high-volume money transfers efficiently, ensuring compliance with regulatory requirements.
- Assisted customers in completing transactions, providing exceptional service and support.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Maintained accurate transaction records in financial systems to ensure data integrity.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
Education
High School Diploma -
Hidalgo Early College High School
Hidalgo, TX05.2022
Skills
Workload prioritization
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Excellent communication
Organizational skills
Safety compliance
Self motivation
Professionalism
Adaptability
Effective communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Donor Support Technician
CSL Plasma
06.2024 - Current
Money Transfer Agent
Barri Financial Group
11.2023 - 06.2024
High School Diploma -
Hidalgo Early College High School