ANIYAH WITT
Shreveport,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telephone Service Representative
Teleperformance USA
08.2023 - 11.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained customer records by updating account information.
- Exceeded performance metrics consistently through diligent attention to detail and strong commitment to customer satisfaction.
- Handled billing inquiries with accuracy and attention to detail, ensuring timely resolution of discrepancies or disputes.
- Ensured customer confidentiality by adhering strictly to company data protection policies when accessing account information or processing transactions over the phone.
- Conducted thorough troubleshooting to diagnose technical problems and recommend appropriate solutions, minimizing service disruptions.
- Contributed to a positive workplace culture by actively participating in team meetings, trainings, and providing constructive feedback when needed.
- Minimized escalations by identifying and addressing client needs.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Assisted in the development of new telephone service products, contributing to company growth and expanding client base.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to phone service.
- Utilized CRM software effectively to track customer interactions, ensuring seamless follow-up on open issues or escalations as necessary.
- Streamlined call handling processes for improved efficiency and reduced wait times for customers.
- Delivered exceptional support during peak call times while maintaining high levels of accuracy in all tasks performed.
- Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
- Retained customers at risk of cancellation by offering tailored solutions and demonstrating the value of company services.
Customer Service Representative
Alorica
11.2020 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Highschool Diploma -
Captain Shreve High School
Shreveport, LA05.2022
Skills
- Technical knowledge
- Exceptional customer service
- Salesperson
- Self motivation
- Time management
- Communication
- Ability to work independently
- Excellent communication (both written and verbal)
- Technical Support
- Computer processing
- Attention to detail and accuracy
- Critical thinking
- Problem solving
- Digital literacy
- Cultural literacy
- Emotional intelligence
- Organization
- Collaboration and Teamwork
- Problem solving
- Decision making
- Networking
Additional Information
- Proactive
- Applicant tracking system
- Collaboration
- Talent acquisition
- Detailed oriented
- Human resources experience
- Technical
Accomplishments
- Being able to communicate well with your team helps you stay on task, understand changes, and build trust
- Accepting leadership roles when asked, receiving recognition and awards or earning bonuses.
Affiliations
- Membership
- Collaboration
- Partnership
- Cooperation
- Connection
Certification
- Information technology
- Project management professional
- Human resources
- Accounting
- Customer service
- Coding specialists
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Telephone Service Representative
Teleperformance USA
08.2023 - 11.2024
Customer Service Representative
Alorica
11.2020 - 06.2023
Highschool Diploma -
Captain Shreve High School