Hi, I’m
PRISCILLA TRAN
Fairfax,VA
Summary
Successful Clinical Assistant with 16 years of clinical experience addressing direct patient care, plus, 5 years experienced working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
18
years of professional experience
Work History
Kaiser Permanente
Telephone Service Representative
11.2019 - Current
Job overview
- Professionally processed 80-100 calls per day, delivered single call resolutions and maintained customer satisfaction through quality servicing
- Documented and detailed calls and complaints using call center's scripted
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques
- Built relationships with customers using strong persuasion and active listening skills
- Overcame objections using friendly, persuasive strategies
- Ensured customer confidentiality by adhering strictly to company data protection policies when accessing to PHI
Kaiser Permanente
Clinical Assistant
06.2017 - 11.2019
Job overview
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Maintained up-to-date patient records with medical histories and test results
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Completed EKGs and other tests based on patient presentation in office
- Answered up to 20 telephone calls to provide information, answer questions, and direct calls to staff
- Oriented and trained new staff on proper procedures and policies
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
Pediatric Specialists Of Virginia
Medical Assistant
03.2014 - 04.2017
Job overview
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Managed 50+ telephone calls to provide office information, answer questions, and direct calls to staff
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Concierge Medicine
Medical Assistant
04.2012 - 05.2014
Job overview
- Prepared physical examination 14+
- Obtained and documented patient medical history, vital signs, allergies, and current complaints at intake
- Measured patient spirometer and performed pulmonary function test
- Completed EKGs and other tests based on patient presentation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked, and organized exam rooms and medical equipment
Shady Grove Fertility Center
Medical Assistant
04.2010 - 03.2012
Job overview
- Collect blood samples using venipuncture or capillary puncture procedures for 50–90 patients daily
- Prepared lab specimens for diagnostic evaluation
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments
Center For Women Reproductive Care
Medical Assistant
05.2007 - 12.2010
Job overview
- Collect blood samples using venipuncture or capillary puncture procedures for 90–120 patients daily
- Assisted with semen analysis diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Sanitized, restocked, and organized exam rooms and medical equipment
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Education
Colorado Technical UniversityColorado Springs, CO
Master of Science from Health Care Management - Informatics
11.2024
University Overview
- Magna cum laude graduate
- Professional Development: Project Management Professional (PMP) Training, 10/23
- CAMP Certification (in progress)
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Health Care Management - Informatics
05.2021
University Overview
- Member of The National Society of Collegiate Scholars
- Magna cum laude graduate
- GPA: 3.80
Skills
- Complex Problem-Solving
- Professional Communication
- Effective Customer Service
- Escalated Calls Management
- Performance-driven
- Time management
- Detail Oriented
- Active Listening
- Critical Thinking
- Scripted calls
- Technical Skills
- Microsoft Office
Accomplishments
- Achieved access to care through effectively increasing healthcare virtual during the pandemic.
- Achieved high quality improvement by completing documentation with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Telephone Service Representative
Kaiser Permanente
11.2019 - Current
Clinical Assistant
Kaiser Permanente
06.2017 - 11.2019
Medical Assistant
Pediatric Specialists Of Virginia
03.2014 - 04.2017
Medical Assistant
Concierge Medicine
04.2012 - 05.2014
Medical Assistant
Shady Grove Fertility Center
04.2010 - 03.2012
Medical Assistant
Center For Women Reproductive Care
05.2007 - 12.2010
Colorado Technical University
Bachelor of Science from Health Care Management - Informatics
Colorado Technical University
Master of Science from Health Care Management - Informatics
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