Aniyah Williams
East Chicago,IN
Summary
A reliable and upbeat associate who provides exceptional customer service. Very knowledgeable about product merchandising, payment processing and cleaning. Also known to be dedicated and outgoing with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Passport Visas Express Assistant
Passport Visas
06.2014 - 07.2014
- Managed online booking inquiries and assisted customers and travel partners with questions throughout entire ordering process.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Avid Instructor
East Chicago Central High School
05.2018 - 06.2018
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Served as academic and social resource for middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
Customer Service Manager
Strack & Van Til
05.2019 - 05.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
Home Depot
05.2020 - 10.2020
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Sales Floor Associate
Kohls
11.2020 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Hotel Housekeeper
Ameristar Casino Hotel East Chicago
03.2021 - 04.2021
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
Sales Associate
CVS Pharmacy
05.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Overnight Stocker
Amazon
07.2022 - Current
- Completed regular cycle counts and inventory audits.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Supported promotional plans by updating signage with price changes.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Removed all boxes and related trash from sales floor and processed through compactors.
Unarmed Security Officer
Allied Universal Security Services
06.2023 - Current
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Education
High School Diploma -
East Chicago Central High School
East Chicago, IN06.2018
Bachelor of Science - Nursing
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2019
Associate of Applied Science - Health Administration
Ivy Tech Community College
Hammond Indiana06.2022
No Degree - Massage Therapy
Moraine Valley Community College
Palos Hills, IL07.2026
Skills
- Document control
- Verbal and written communication
- Cash register operations
- Creative problem solving
- Cleaning
- Inventory Control
- Sales Goals
- Shipping and Receiving
- In-person tutoring
- Typing
References
References available upon request !
Timeline
Unarmed Security Officer
Allied Universal Security Services
06.2023 - Current
Overnight Stocker
Amazon
07.2022 - Current
Sales Associate
CVS Pharmacy
05.2021 - 03.2022
Hotel Housekeeper
Ameristar Casino Hotel East Chicago
03.2021 - 04.2021
Sales Floor Associate
Kohls
11.2020 - 12.2020
Cashier
Home Depot
05.2020 - 10.2020
Customer Service Manager
Strack & Van Til
05.2019 - 05.2020
Avid Instructor
East Chicago Central High School
05.2018 - 06.2018
Passport Visas Express Assistant
Passport Visas
06.2014 - 07.2014
High School Diploma -
East Chicago Central High School
Bachelor of Science - Nursing
Indiana University - Purdue University Fort Wayne
Associate of Applied Science - Health Administration
Ivy Tech Community College
No Degree - Massage Therapy
Moraine Valley Community College