Summary
Overview
Work History
Education
Skills
Cellular
Timeline
Generic

Aniyus Jackson

Trussville,AL

Summary

Experienced Childcare Provider with over 13 years of experience in providing supervision and guidance to children within daycare and private home settings. Highly accomplished in creating educational and recreational activities designed to develop children's psychological, emotional, behavioral, and social skills. Dedicated to helping children better understand the world around them and developing relationships with parents to enrich children's lives through play and learning. Empathetic Care Worker with sensitive and compassionate approach to cultivating a trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Quickbooks Desktop
05.2022 - 01.2024
  • Interact with QuickBooks customers via phone, focusing on process-related questions, data entry, and navigation
  • Research, analyze, and determine an appropriate course of action for QuickBooks customers
  • Be a positive representative for Intuit and the QuickBooks product; take a caring and empathetic approach to customer interactions
  • Articulate how to use the QuickBooks product accurately and efficiently to resolve customer inquiries on the first contact
  • This includes having a thorough understanding of Intuit's suite of products and educating customers on those that best meet their needs
  • Provide quality customer service while demonstrating the ability to troubleshoot and resolve advanced technical effectively inquiries
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment
  • Demonstrated proficiency in navigating and analyzing insurance claims to ensure accuracy and compliance with industry standards
  • Utilized strong attention to detail in reading and interpreting claims documentation, identifying discrepancies, and facilitating timely resolution
  • Applied expertise in utilizing the Epic platform to manage and process claims efficiently
  • Collaborated with cross-functional teams to streamline claim processes and enhance overall workflow within the Epic environment.

Caregiver/Overnight/Extended Hour Care

Childcare Services/Self Employment
05.2014 - Current
  • Organize and perform daily activities that both challenge and hold children's interest
  • Babysat 20+ kids at once
  • Watched 30+ kids over the course of one year
  • Coordinated activities appropriate for each child's age
  • Maintain a sanitary environment suitable for the health of children
  • Watched kids from 3 months - 12 years old
  • Implement agreed on discipline procedures and communicate effectively with the youth
  • Instructed children in health and personal habits including eating, resting, and toilet habits.

CDC (Child Development Center) Caregiver

1502 CDC
06.2019 - 11.2021
  • Organize and perform daily activities that both challenge and hold children's interest
  • Coordinated activities appropriate for weekly curriculum
  • Maintain a sanitary environment suitable for the health of children
  • Watch kids from 6-weeks to 5 years old
  • Actively bring customer concerns, and resolution suggestions, to the attention of the administration
  • Instructed children in health and personal habits including eating, resting, and toilet habits
  • Administrated medication to children based off schedule
  • Teach children signs like “thank you, all done, and more.” Provided timely and accurate reports to managers as needed
  • Create lesson plans.

Retail/Customer Service

Moons Toy Store
02.2019 - 06.2019
  • Greeted every customer with a smile, friendly conversation, and offer of assistance to enhance customer experience and buying opportunities
  • Presented flattering items based on customer preferences
  • Answered questions regarding promotions
  • Monitored trends and provided information to customers to maximize purchases
  • Cleaned and organized sales floor frequently to present optimal buying environment to customers
  • In less than six months moved from trainee to management.

Logistics/Customer Service

Defense Commissary Contractor (OSC)
08.2018 - 11.2018
  • Ensured shelves were stocked, displays refilled, and following standard operational procedures
  • Performed duties and responsibilities in a very timely and professional manner
  • Maintained cleanliness to prevent hazards and mishaps.

Education

Associates of Applied Science in Child Development -

01.2023

CPR/FIRST AID Certified -

01.2021

Caregiver Certified -

01.2019

High School Diploma -

01.2019

Babysitting Course -

01.2014

Volunteering -

01.2013

Skills

  • Logistics Management
  • Personnel Management
  • Culinary
  • Innovate
  • Coaching/Mentoring
  • Quality Assurance
  • Customer Service
  • Strategic Planning
  • Childcare
  • Dog-Sitting
  • Communication
  • Ability to work under pressure
  • Decision making
  • Self-Motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Creativity

Cellular

+1 (334) 650-4802

Timeline

Customer Service Representative

Quickbooks Desktop
05.2022 - 01.2024

CDC (Child Development Center) Caregiver

1502 CDC
06.2019 - 11.2021

Retail/Customer Service

Moons Toy Store
02.2019 - 06.2019

Logistics/Customer Service

Defense Commissary Contractor (OSC)
08.2018 - 11.2018

Caregiver/Overnight/Extended Hour Care

Childcare Services/Self Employment
05.2014 - Current

Associates of Applied Science in Child Development -

CPR/FIRST AID Certified -

Caregiver Certified -

High School Diploma -

Babysitting Course -

Volunteering -

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