Anizio Rezende
Jersey City,NJ
Summary
Qualified professional, outstanding in processes with excellent customer service, vast knowledge of OPERA, CMNet and TCPos systems. I am determined, perfectionist, proactive, dynamic, have empathy and quick thinking. I'm looking for an influential company in the market, where I can apply my knowledge and keep myself looking for improvement and professional growth.
Overview
6
6
years of professional experience
Work History
ASSISTANT HOUSEKEEPING MANAGER
Celebrity Cruises
06.2022 - 08.2024
- Implementation of the warm welcome with cordiality, making the ratings triple, bringing great results for the company
- Performance in the company's floriculture and landscaping of all internal and external areas
- Adherence to COVID safety protocols, including social distancing, mask wearing and hand sanitizer
- Participation in training in order to update knowledge in the area and boost professional development, achieving greater productivity
- Execution of various tasks in the area of general cleaning of the ship with the use of various chemicals and equipment necessary to leave all environments spotless
RECEPTION SUPERVISOR
Vogue Square Fashion Hotel
02.2022 - 08.2022
- Reception and assistance to guests with information regarding reservations or requests
- Creation of internal databases and records management systems to ensure the accuracy and integrity of all documents and data
- Booking large groups for weddings, seminars, congresses and other events, offering the best available rate
- Supervision of a team of 10 receptionists and assistance in solving problems that occurred during shifts
- Implementation of operational improvements in order to generate savings and increase profit margins
- Detailed analysis of documents, seeking immediate resolution in case of disagreements
- Incentive plans for teams from all departments of the Hotel
- Hiring and training new employees, guiding them on the best methods of serving customers and guests
CONCIERGE
Vogue Square Fashion Hotel
12.2021 - 02.2022
- Exclusive Reception of famous actors and singers at the Vogue Hotel
- Cordiality, professionalism, warm service and empathy, in search of the best reviews on TripAdvisor, from number 98 to the top 7 in Rio de Janeiro
- Clarification of doubts, resolution of problems and referral of questions to superiors to find customer needs
- Supervision of inventory activities, including monitoring products, placing orders and purchasing or replenishing materials
- Telephone service to the public in order to make appointments, take messages and provide various informations about the Hotel
HOTEL RECEPTIONIST
Novotel Barra da Tijuca
08.2021 - 12.2021
- Responsible for impressing customers on the first contact with perfect service
- VIP guests Reception
- Check-in and Check-out procedure
- Billing and account closing
- Online and Offline Reservations management
- Telephone service
- Control of budgets and other E-mails
- Back and Front organization
- Presentation of the Hotel to customers
- Tourist Informations
HOTEL RECEPTIONIST
Ibis Copacabana Posto 2
12.2020 - 08.2021
- Traditional Reception processes, such as Check-in and Check-out and others (CMnet and Opera)
- Fidelização do Hóspede através de um atendimento de excelência durante toda a hospedagem; Guest loyalty through excellent service throughout the entire stay
- Support to the reservations and Housekeeping department in general
- B2B online booking platform training management
- Team training to improve customer service and provide quality accommodation, cordiality, attention education and hospitality
- Support with tourist informations for Guest
RECEPTIONIST
Ramada Hotel Recreio Shopping
06.2018 - 12.2020
- Front and telephone service in general, follow up of E-mails, routine of systemic processes, preparation of spreadsheets for closing and self control of the department, assistance to the Reservations department and events
- Responsible for the direct approach and enchantment of our customers, in search of expectations on TripAdvisor
- Of significant achievement the walk from position 145 to the Top 4 on TripAdvisor
- Traditional Reception processes, such as Check-in and Check-out and others
Education
MBA - AERONAUTICAL SCIENCES
Estácio de Sá University
Rio de Janeiro, RJ01.2025
HIGH SCHOOL DIPLOMA -
Gilson Amado High School
Rio de Janeiro, RJ12.2019
Skills
- Microsoft Office
- Documents control
- Software knowledge
- CMNet
- OPERA Systems
Timeline
ASSISTANT HOUSEKEEPING MANAGER
Celebrity Cruises
06.2022 - 08.2024
RECEPTION SUPERVISOR
Vogue Square Fashion Hotel
02.2022 - 08.2022
CONCIERGE
Vogue Square Fashion Hotel
12.2021 - 02.2022
HOTEL RECEPTIONIST
Novotel Barra da Tijuca
08.2021 - 12.2021
HOTEL RECEPTIONIST
Ibis Copacabana Posto 2
12.2020 - 08.2021
RECEPTIONIST
Ramada Hotel Recreio Shopping
06.2018 - 12.2020
MBA - AERONAUTICAL SCIENCES
Estácio de Sá University
HIGH SCHOOL DIPLOMA -
Gilson Amado High School