Dimitar N. Dimitrov
Houston,Texas
Summary
Diligent Assistant Housekeeping Manager with solid background in managing housekeeping operations. Proven track record of maintaining high standards in cleanliness and efficiency. Demonstrated expertise in team leadership and effective problem-solving.
Overview
28
28
years of professional experience
Work History
Assistant Housekeeping Manager
Hyatt Regency Houston Galleria
10.2023 - Current
- Manage daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction
- Coordinate with staff to efficiently handle guest requests and resolve issues promptly
- Monitor inventory and coordinate with suppliers to maintain essential supplies and equipment
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
Front Desk Agent
Hilton Houston Plaza Medical Center
05.2014 - 10.2023
- *Processed guest check-ins and check-outs, managed reservations, and handled billing.
- *Delivered high-quality customer service to ensure guest satisfaction and enhance brand loyalty.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Bar Manager / Partner
Tiffany (various locations)
06.2010 - 04.2013
- Oversaw bar operations, staff scheduling, and inventory management, ensuring compliance with health and safety standards
- Improved customer satisfaction and increased sales through creative promotions and efficient operations
Head Bartender
Tiffany
09.2007 - 06.2010
- Led the bar team, mentored new hires, and consistently provided a high level of service
- Enhanced customer experience by developing innovative cocktails and maintaining a welcoming atmosphere
Bartender
Various Establishments
03.2000 - 09.2007
- Prepared and served beverages with precision and speed, contributing to a positive guest experience
- Built strong relationships with regular customers, promoting a loyal clientele base
Photo Editor Supervisor
01.1998 - 03.1998
- Supervised photo editing tasks, ensuring quality and accuracy in final products
- Collaborated with team members to meet project deadlines and client expectations
Air Force Service Member
United States Air Force
07.1996 - 01.1998
- Gained foundational skills in teamwork, discipline, and adaptability while serving
Education
Bachelor of Business - Hotel and Restaurant Management
University of Houston
Houston, TX05.2022
Skills
- Knowledgeable bellman/driver with over eight years’ experience in hospitality establishments
- Adept communicator with team leading and development skills
- Comfortable in fast-paced environments to provide quality service for guest while effectively mentoring new staff
- Adaptability in high-stress environments with ability to maintain composure and high level of professionalism
- Problem-solving, self-motivation, multi-tasking, and the ability work in teams
- Provided fill-in assistance in driving capacity on as-needed basis
- Motivated employees to create an atmosphere of exceptionalism
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Administrative Skills
- Reservation Systems
- Front Desk Management
- Microsoft Office
- Front Office Support
- Housekeeping
- POS Systems
- Room assignments
- Training and mentoring
- Inventory Oversight
- Foreign Languages
- Team Oversight
- Computer Skills
- Teamwork and Collaboration
- Customer Service Management
- Team Supervision
Professionalaffiliationsandcertifications
- ONQ-1 certified
- ONQ-2 certified
English, Bulgarian
Bulgarian
Native or Bilingual
English
Full Professional
Russian
Limited Working
Spanish
Elementary
Timeline
Assistant Housekeeping Manager
Hyatt Regency Houston Galleria
10.2023 - Current
Front Desk Agent
Hilton Houston Plaza Medical Center
05.2014 - 10.2023
Bar Manager / Partner
Tiffany (various locations)
06.2010 - 04.2013
Head Bartender
Tiffany
09.2007 - 06.2010
Bartender
Various Establishments
03.2000 - 09.2007
Photo Editor Supervisor
01.1998 - 03.1998
Air Force Service Member
United States Air Force
07.1996 - 01.1998
Bachelor of Business - Hotel and Restaurant Management
University of Houston
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