Maria Nelson
Mystic Lake Casino
Minneapolis,MN
2027
years of professional experience
Aspired to join a respected organization where skills and knowledge can contribute to team success.,Consistently aimed to reach high standards in all undertaken tasks.,Demonstrated strong organizational skills with a proactive approach to resolving challenges.
Work History
Assistant Housekeeping Manager
- Assisted in managing daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Oversaw inventory management for cleaning supplies, reducing waste and optimizing resources.
- Trained and mentored housekeeping staff on best practices and quality standards.
- Implemented standard operating procedures to enhance efficiency and service quality.
- Conducted regular inspections of guest rooms and public areas to maintain high cleanliness standards.
- Collaborated with maintenance teams to address facility-related concerns promptly.
- Evaluated staff performance and provided constructive feedback to improve team productivity.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
Front Desk Supervisor
2 Years- Greet and assist VIP guests with warmth and professionalism.
- Resolve guest complaints no matter the situations
- Ensure smooth check-in/check-out processes.
- Coordinate special guest requests room upgrades, celebrations, amenities
- Lead, and support front desk agents and porters, Schedule shifts and manage daily team assignments, Train new front desk employees to meet 5-star service standards. Conduct performance evaluations and give feedback. Also Ensure lobby and reception areas remain clean, organized, and welcoming. Monitor reservations, room availability, and billing accuracy. Staying in contact with with housekeeping, and maintenance throughout the day. Maintain guest records and monitor feedback. Ensure compliance with resort policies and procedures. Help implement new systems or service protocols when required.
Senior leasing coordinator
5 Years- Employee housing my duties were checking in a couple hundred employees, making their bookings, and ensuring they are happy where they live. Accommodating their needs
- Checking the property and working on HR housing cases and wellness cases, I also inspected their units and worked with the housekeeping on cleaning the property up to my standard I traveled between Keystone to Breck several times a week taking care of employees between both property's. We have a total of 900 employees both property's combined, we were the human resource department in both property, my department had a total of 8 people in both offices combined
Education
High School Diploma
Skills
Achieved high guest satisfaction through 11 years in hospitality.
Facilitated HR processes effectively over 4 years.
Streamlined front desk operations for 2 years to enhance guest experiences.
Improved housekeeping efficiency for 7+ years
leading to excellent cleanliness ratings.
Timeline
Front Desk Supervisor
Big Sur California
01.2024 - 01.2026Read More
Senior leasing coordinator
Keystone Colorado
01.2019 - 01.2024Read More
Assistant Housekeeping Manager
Mystic Lake Casino
2026 - CurrentRead More
Cooper
High School Diploma
Read More