Anja Audersch

• Professionally greeting all patients and obtaining patient identification and insurance information to initiate process
• Performs insurance verification process and completes all required actions with patients
• Interaction with staff, patients and physicians
• Coordinates check- in and check-outs
• Collects copay fees, and past due balances on accounts and other payments for billing
• Supports office staff requirements with administrative tasks
• Confirms appointments and provided rescheduling of appointments with patients through telephone, texts and mail
• Answers central telephone system and directed calls accordingly.
• Checks patient insurance,demographic and health history to keep information current
• Adheres to HIPPA guidelines to protect patient privacy
• IO Practice Ware
• EMR
• EZ texting Program

IO

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.