Anja Daniels
Duluth,GA
Summary
Results-driven professional with 7+ years in leadership roles including Assistant Store Manager and Shift Supervisor, complemented by 2 years as a Flight Attendant. Expertise in documentation, policy compliance, conflict resolution, and customer service within high-pressure environments. Committed to transitioning into law enforcement to enhance community safety through integrity and sound judgment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Starbucks
01.2026 - Current
- Assisted with daily operations while maintaining store policies and procedures.
- Maintain accurate operational records, reports, and documentation
- Train, coach, and support employees while addressing performance and workplace concerns.
- Assist with staffing, scheduling, inventory, cash handling, and operational compliance.
- Handle sensitive customer and employee situations using sound judgment, professionalism, and discretion.
- Supported team training initiatives, enhancing staff knowledge of products and customer service standards.
Shift Supervisor
Starbucks
11.2020 - 01.2026
- Supervised daily operations to maintain efficient workflow and optimal staffing levels during peak hours.
- Implemented inventory management procedures, reducing waste and maintaining stock accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- completed daily documentation, cash reconciliation, inventory procedures, and operational tasks.
- Recognized as partner of the Quarter- 2025 for strong performance and leadership.
Flight Attendant
Spirit Airlines Inc.
08.2023 - 02.2025
- Ensured passenger safety by adhering to FAA and airline policies and procedures.
- Responded calmly and professionally to emergencies, conflicts, and unexpected situations.
- protected confidential passenger information and exercised sound judgment in sensitive circumstances.
- Demonstrated strong communication, observation, problem-solving, and conflict resolution skills.\
- Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
- Conducted safety demonstrations, educating passengers on emergency procedures and equipment usage.
Starbucks Barista
Starbucks
05.2019 - 10.2020
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Trained new baristas on operational procedures, enhancing team efficiency and service speed.
- Prepared handcrafted beverages following standardized recipes to ensure quality and consistency.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Developed promotional displays to increase product visibility and drive sales during seasonal events.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Druid Hills High School
Atlanta, GASkills
- Documentation management
- Experienced in maintaining accurate records, completing operational documentation, organizing information, and handling routine reports with strong attention to accuracy and detail
- proven ability to consistently follow established policies, procedures, safety requirements, and operational standards in highly regulated, fast-paced work environments
- Detail orientation
Experienced in maintaining accurate records, completing operational documentation,organizing information, and handling routine reports with strong attention to accuracy and detail
Policy & procedure compliance -
confidential information handling -
safety, compliance & emergency preparedness-
- Conflict resolution
- Team training
- Store operations
- Emergency preparedness
Attention to detail-
conflict resolution & De-escalation-
people leadership & partner development -
Safety compliance
Timeline
Assistant Store Manager
Starbucks
01.2026 - Current
Flight Attendant
Spirit Airlines Inc.
08.2023 - 02.2025
Shift Supervisor
Starbucks
11.2020 - 01.2026
Starbucks Barista
Starbucks
05.2019 - 10.2020
High School Diploma -
Druid Hills High School