Anja Long
Ashburn,VA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Seeking a challenging internship in the Sports area to deepen sports management knowledge and lend my customer support skills to a sports organization.
Overview
5
5
years of professional experience
Work History
Front End and Customer Service Associate
Wegman's
Reston, VA
12.2022 - Current
- Greeted customers and identified their needs, directing them to solutions.
- Answered phone calls from customers promptly and courteously.
- Working with store managers, resolved and escalated complaints and compliments
- Successfully processed returns, troubleshooted customers with problem orders, and assisted with ordering specialty items such as cakes and large catering orders.
Front Desk Customer Service Associate
The Fitness Equation
Ashburn, VA
07.2019 - 03.2022
- Opened the facility at 4 am to accommodate early morning clients with their exercise needs.
- Resolved issues, answered questions and represented the gym in a professional manner.
- Kept work area neat, clean, and well-organized at all times.
Education
Bachelor of Arts - BSBA in Marketing
West Virginia University
Morgantown, WV06-2026
Skills
- MS Office Proficiency
- Customer Support
- Cross-Functional Team Collaboration
- Customer Relationship Management (CRM)
- Experienced sporting competitor with deep knowledge of sports protocols
Affiliations
- Active competitive Collegiate athlete interested in career in a professional sports-related marketing career
- Current member and a flier on the WVU Competitive All Girl's Cheerleading team
- Former 4-year High School Varsity team member of the Riverside High School Cheer team- Competition and Sideline
- Active member for six years on All Stars Cheer teams, with multiple trips to The Cheerleading Worlds in Orlando and The Summit- the All Star Cheerleading Championship.
Accomplishments
- Need to add stuff here....
Timeline
Front End and Customer Service Associate
Wegman's
12.2022 - Current
Front Desk Customer Service Associate
The Fitness Equation
07.2019 - 03.2022
Bachelor of Arts - BSBA in Marketing
West Virginia University
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