Anja Sobot
New Port Richey,FL
Summary
Dynamic customer service professional with a high-energy attitude and strong conflict resolution skills, proven at First Watch Daytime Cafe. Expert in cash handling and order fulfillment, consistently enhancing customer satisfaction and retention through effective teamwork and attention to detail. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Server/hostess
First Watch Daytime Cafe
Trinity, FL
11.2024 - Current
- Took orders accurately and communicated special requests to the kitchen.
- Provided friendly and efficient service to ensure customer satisfaction.
- Delivered food and beverages promptly while maintaining a clean dining area.
- Collaborated with team members to streamline service during busy hours.
- Handled cash and processed payments using point-of-sale systems effectively.
- Resolved customer complaints professionally to maintain a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Service and Sales
Hand And Stone Massage And Spa
Holiday, FL
04.2022 - 09.2023
- Collaborated with customer service and sales colleagues to resolve issues.
- Developed action plans to improve customer service and sales results.
- Managed daily store operations, including customer service and sales activities.
- Answered incoming calls from customers, provided customer service and sales.
- Developed and implemented comprehensive membership programs to increase member engagement.
- Coordinated with other departments to ensure seamless integration of services for members.
Customer Service and Cashier
Walmart
Holiday, FL
11.2021 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Sales Associate
TJ Max
Holiday, FL
05.2021 - 11.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Gulf High School
New Port Richey, FL06-2021
Skills
- Customer service standards
- Customer service and retention
- High-energy attitude
- Attention to Detail
- Order Fulfillment
- Work Prioritization
- Interpersonal Skills
- Teamwork and Collaboration
- Understanding of customers' needs
- Cash handling
- Time management
- Conflict resolution
- Calm demeanor
Timeline
Server/hostess
First Watch Daytime Cafe
11.2024 - Current
Customer Service and Sales
Hand And Stone Massage And Spa
04.2022 - 09.2023
Customer Service and Cashier
Walmart
11.2021 - 03.2022
Sales Associate
TJ Max
05.2021 - 11.2021
High School Diploma -
Gulf High School