Michelle Mills

Northwest Airlines

1986 - 2000

Ensured passenger safety by conducting pre-flight safety checks and emergency procedures briefing.
Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
Collaborated with crew members to maintain on-time flight schedules and streamline boarding processes.
Assisted in managing in-flight services, including meal distribution and beverage service, enhancing passenger experience.
Monitored cabin environment, adjusting temperature and lighting to enhance passenger comfort during flights.
Implemented feedback mechanisms to identify areas for service improvement, fostering a culture of continuous enhancement.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.