Mirayha gonzalez
Barefoot Bernies Tropical Bar & Grill
Wilmington,NC
3
years of professional experience
Dedicated to make sure guests meet the needs that they expect when walking into an establishment, especially in a busy setting. Very calm and professional when under pressure, and thrives best in a fast paced environment. Very good with multitasking as well as helping customers if and when needed.
Work History
Server/Hostess
1 Year 2 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Assisted guests with menu selections and dietary restrictions effectively.
- Collaborated with kitchen staff to ensure seamless service operations.
- Handled cash transactions and processed payments accurately at point of sale.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Developed strong relationships with repeat customers to foster loyalty and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new servers on restaurant policies and service standards efficiently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cabana Host/Sales Associate/Sales Associate/Food and Beverage Attendant
2 Years 1 Month- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on company policies and effective sales techniques to improve team performance.
- Assisted in inventory management, ensuring stock levels met demand during peak times.
- Maintained cleanliness and organization of sales areas to enhance guest experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in maintaining cleanliness and safety standards throughout the park facilities.
- Educated guests on park policies and safety regulations, promoting compliance and awareness.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Team Lead
9 Months- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
Education
High School Diploma
Skills
Exceptional customer service
Hospitality service expertise
Order accuracy
Food delivery
Cleanliness maintenance
Client relations
Memory recall
Hospitality service
Allergy awareness
Suggestive selling
Guest engagement
Cash handling
Dining area maintenance
Cleanliness standards
Table busing
Beverage preparation
Dining area upkeep
Multitasking and organization
Beverage service
Strong work ethic
Customer service
Multitasking and organization
Timeline
Server/Hostess
Barefoot Bernies Tropical Bar & Grill
06.2025 - 08.2026Read More
Team Lead
Rack Room Shoes
08.2024 - 05.2025Read More
Cabana Host/Sales Associate/Sales Associate/Food and Beverage Attendant
H2OBX Waterpark
05.2023 - 06.2025Read More
Currituck County High School
High School Diploma
Read More