ANJALI BALAJI
Buffalo,NY
Summary
Results-driven professional in Enterprise Mobility with expertise in customer relationship management and team leadership. Enhanced customer satisfaction and operational compliance through effective training and mentoring. Led conflict resolution and project coordination efforts, driving strategic initiatives that improve performance and support business growth.
Overview
6
6
years of professional experience
Work History
Management Trainee
Enterprise Mobility
Clarence, New York
09.2024 - 06.2025
- Increased customer satisfaction index score within the first few months of hire, enhancing branch performance
- Co-led Quality Control initiatives, elevating vehicle cleanliness standards
- Engaged with multiple accounts, fostering new business opportunities
Assistant Manager
Enterprise Mobility
Tonawanda, New York
06.2025 - 08.2025
- Trained and mentored management trainees and interns to enhance their professional development
- Built strong client relationships through consistent communication and trust with multiple key accounts
- Facilitated strategic account acquisition by securing a partnership with well-known dealer
Flagship Assistant Manager
Enterprise Mobility
Clarence, New York
08.2025 - 03.2026
- Resolved difficult customer situations through effective conflict resolution skills, enhancing customer satisfaction
- Supported backend operations by ensuring accurate documentation and coordinating effectively with internal departments, contributing to seamless workflow
- Adhered to company procedures to minimize operational risk and maintain compliance with corporate standards, safeguarding organizational integrity
Tri-Brand Station Manager
Enterprise Mobility
Cheektowaga, New York
03.2026 - Current
- Led, trained, and developed 20+ employees, improving sales performance and customer satisfaction within top-performing team in Buffalo, Rochester, and Syracuse region
- Managed high-volume customer portfolio, identifying needs and leveraging consultative selling to enhance revenue and strengthen relationships
- Resolved complex customer issues and escalations, utilizing relationship management and problem-solving skills to retain customers and safeguard revenue
Human Resources Intern
Datrose
Webster, New York
05.2022 - 08.2022
- Actively engaged in candidate recruitment, screening, and interview scheduling
- Developed and posted job descriptions tailored to position requirements
- Researched and formulated targeted screening questions to align with candidate qualifications
- Assisted in job analysis, wage research, and preparation of candidate interviews and offer letters
- Conducted employee surveys and analyzed onboarding and exit interview results to identify areas for improvement
- Successfully organized a company-wide event for Employee Appreciation Day
Sales Associate
Bath & Body Works
Victor, New York
07.2020 - 01.2023
- Built customer relationships through effective communication and personal engagement, enhancing overall shopping satisfaction
- Resolved customer inquiries about store hours, products, and purchase disputes, ensuring positive shopping experiences
- Designed and arranged floor displays in collaboration with colleagues, contributing to increased product visibility and sales
Education
Master of Science - Organizational Leadership and Innovation
Rochester Institute of Technology
Rochester, NY08-2025
Bachelor of Science - Business Administration, Human Resources Management
University At Buffalo, The State University of New York
Buffalo, NY05-2023
Skills
- Customer relationship management
- Team leadership
- Conflict resolution
- Regulatory compliance
- Operational excellence
- Project coordination
Affiliations
- New Member Educator - Sigma Delta Tau - University at Buffalo - New York
- Vice President of Recruitment - Sigma Delta Tau - University at Buffalo - New York
Timeline
Tri-Brand Station Manager
Enterprise Mobility
03.2026 - Current
Flagship Assistant Manager
Enterprise Mobility
08.2025 - 03.2026
Assistant Manager
Enterprise Mobility
06.2025 - 08.2025
Management Trainee
Enterprise Mobility
09.2024 - 06.2025
Human Resources Intern
Datrose
05.2022 - 08.2022
Sales Associate
Bath & Body Works
07.2020 - 01.2023
Master of Science - Organizational Leadership and Innovation
Rochester Institute of Technology
Bachelor of Science - Business Administration, Human Resources Management
University At Buffalo, The State University of New York