Summary
Overview
Work History
Education
Skills
Additional Information
VOLUNTEER
Work Availability
Timeline
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Anjanette Brown

Anjanette Brown

Ithaca,NY

Summary

Dedicated reliable professional with history of excellent communication and good judgment skills. Consistent, organized, and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and standard.

Overview

7
7
years of professional experience

Work History

Enrollment and Member Support

Cornell University
Ithaca, NY
05.2022 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Research, respond to, and resolve standard enrollment inquiries with written guidance or phone support.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly NYSDOH enrollment.
  • Research enrollment discrepancies and develop resolutions for impacted students. May process specified enrollment actions in accordance with Student Health Benefit procedures.Maintained up-to-date knowledge of product and service changes.
  • Assist with annual enrollment cycle, website improvements, and information distribution of student benefit plan options.

Temporary Covid Student Support Team( SCL)

Cornell University
Ithaca, NY
02.2022 - Current
  • Answered student inquiries and resolved problems related to Covid -19 and campus protocols.
  • Maintained student database and electronic records for each student contact.
  • Provided support and guidance to students experiencing illness and personal troubles.
  • Reviewed student files to meet criteria for completing quarantine, isolation and testing mandates. .
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of Cornell University's policies and procedures as it related to Covid-19 and service changes.
  • Communicated regularly with the broader team in a organized fashion to create seamless handoffs and transitions
  • Operated multiple tech tools and moved effectively between them.

Director of Children's and Youth Ministry

Vineyard Church of Ithaca
Ithaca, NY
10.2020 - Current
  • Recruited and trained volunteers and staff in care of children and facility procedures.
  • Created and maintained safe and nurturing environment for children.
  • Worked with directors and board members to develop lesson plans and special events for children.
  • Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
  • Vetted volunteers and interested parties for criminal history or issues risking children.
  • Identified and recruited potential volunteer workers.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.

Outpatient Clinician Counselor

Alcohol Drug Council Of Tompkins County
Ithaca, NY
05.2019 - 05.2020
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Offered and documented treatment consent forms in patient health records.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

TEACHER'S ASSISTANT/AFTER SCHOOL DIRECTOR

Covenant Love Community School
Freeville, NY
09.2016 - 11.2017
  • Served as tireless school resource, which enabled development of lasting relationships with students, parents and guardians.
  • Oversaw budget, marketing and curriculum development for afterschool program.
  • Built productive relationships with parents of students facing difficult situations at school or at home.
  • Counseled students about rules and policies.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.

Social Worker, Child Protective Services

Fluvanna Department Of Social Services
Fork Union, VA
06.2008 - 06.2009
  • Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in specific programs.
  • Interviewed clients individually, in families, or in groups, assessing their situations, capabilities and problems, to determine what services were required to meet their needs.
  • Served as liaison between homes, schools, family services, child guidance clinics, courts, doctors, and other contacts, to help children who faced problems such as disabilities, abuse, or poverty.
  • Maintained case history records and prepared reports.
  • Counseled parents, interviewed the child and family to determine whether further action was required.
  • Addressed legal issues, such as child abuse and discipline, assisted with hearings and provided testimony to inform custody arrangements.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Testified under oath as child advocate in family court to assist with child custody decisions.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions
  • Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues
  • Explained medical care options to help families make informed healthcare decisions

Education

Associate - Applied Science (A.A.S.) Counseling, CASAC

TOMPKINS CORTLAND COMMUNITY COLLAGE
Cortland, NY
05.2019

Bachelors of Arts (B.A.) - Sociology

Virginia Wesleyan Unicersity
Norfolk, VA
05.2002

Skills

  • Treatment Plan Development
  • Therapy and Counseling
  • Clinical Recommendations
  • HIPAA Requirements
  • Motivational Interviewing
  • Complex Problem-Solving
  • Scheduling and Coordinating
  • Time Management
  • Verbal and Written Communication
  • Technical Proficiency
  • Call Center Operations
  • Client Relations and Retention
  • Social Media Platforms

Additional Information

References Available Upon Request

VOLUNTEER

Human Rights Commissioner- Tompkins County Office of Human Rights

Salvation Army of Tompkins County

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Enrollment and Member Support

Cornell University
05.2022 - Current

Temporary Covid Student Support Team( SCL)

Cornell University
02.2022 - Current

Director of Children's and Youth Ministry

Vineyard Church of Ithaca
10.2020 - Current

Outpatient Clinician Counselor

Alcohol Drug Council Of Tompkins County
05.2019 - 05.2020

TEACHER'S ASSISTANT/AFTER SCHOOL DIRECTOR

Covenant Love Community School
09.2016 - 11.2017

Social Worker, Child Protective Services

Fluvanna Department Of Social Services
06.2008 - 06.2009

Associate - Applied Science (A.A.S.) Counseling, CASAC

TOMPKINS CORTLAND COMMUNITY COLLAGE

Bachelors of Arts (B.A.) - Sociology

Virginia Wesleyan Unicersity

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