Anjela Sanchez
Houston
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Chase Bank
12.2023 - 04.2025
- Delivered comprehensive support for a wide range of financial products through high-volume inbound calls.
- Navigated multiple computer systems quickly and accurately to resolve customer needs.
- Took ownership of each interaction with professionalism, respect, and empathy.
- Maintained confidentiality of client information and adhered to department's data security policies, ensuring compliance and risk mitigation.
- Collaborated with other departments to resolve problems related to customer accounts.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
Bank Teller / Senior Teller
Wells Fargo Bank
08.2015 - 02.2022
- Assisted customers, answered questions, and provided tailored financial guidance.
- Performed financial transactions, verified negotiability, and ensured accuracy.
- Conducted CTRs, UARs, SARs, and MILs following BSA/AML and OFAC regulations.
- Adapted quickly in a fast-paced environment while maintaining excellent customer outcomes.
- Educated customers on digital banking tools to enhance convenience and reduce risk.
Education
Barbara Jordan High School
Houston,Tx05-2015
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Account problem resolution
- Customer relationship management
- Computer navigation
- Inbound call support
- Customer feedback implementation
- Team collaboration
- Attention to detail
- Regulatory compliance
- De-escalation techniques
Languages
Spanish
Full Professional
Timeline
Customer Service Specialist
Chase Bank
12.2023 - 04.2025
Bank Teller / Senior Teller
Wells Fargo Bank
08.2015 - 02.2022
Barbara Jordan High School