Anjelica Ayala
Lakeland
Summary
Bilingual sales associate with strong problem-solving skills and a passion for customer satisfaction. Known for fostering relationships and training new team members to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Sales Associate.
Optical Outlets
Lakeland, FL
02.2024 - Current
- Assisted customers in selecting eyewear, ensuring optimal fit and satisfaction.
- Educated clients on lens options, promoting features and benefits effectively.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Processed transactions efficiently, maintaining accuracy in cash handling and payment processing.
- Trained new associates on store policies, procedures, and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Receptionist
Optical Outlets
Plant City, FL
02.2023 - 07.2024
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated communication between patients and optical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in inventory management, monitoring stock levels of eyewear and supplies.
- Confirmed appointments, communicated with clients, and updated client records.
Warehouse Worker
Amazon
Lakeland, FL
01.2021 - 01.2023
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
Tax Preparer Assistant
H&r Block
Plant City, FL
02.2021 - 07.2021
- Assisted in preparing tax returns, ensuring compliance with federal and state regulations.
- Reviewed client documentation for accuracy and completeness prior to submission.
- Supported lead tax preparers in maintaining organized client files and records.
- Educated clients on tax processes and available deductions to maximize refunds.
Store Associate
Bealls Outlet
Plant City, FL
07.2015 - 09.2016
- Collaborated with team members to achieve sales targets and maintain store cleanliness and organization.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
Education
High School Diploma -
Strawberry Crest High School
Dover, FL06.2015
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Client service
- Bilingual English and Spanish
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate.
Optical Outlets
02.2024 - Current
Receptionist
Optical Outlets
02.2023 - 07.2024
Tax Preparer Assistant
H&r Block
02.2021 - 07.2021
Warehouse Worker
Amazon
01.2021 - 01.2023
Store Associate
Bealls Outlet
07.2015 - 09.2016
High School Diploma -
Strawberry Crest High School