Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anjelica Delgado

Moses Lake,WA

Summary

Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.

Overview

6
6
years of professional experience

Work History

Patient Access Specialist

Columbia Basin Hospital
05.2025 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Prepared patient identification band and completed admissions papers.
  • Reduced billing errors by verifying demographic information and updating records as needed.

Dental Receptionist

Moses Lake Community Health Center
03.2021 - 05.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.

Outreach Coordinator

Moses Lake Community Health Center
02.2020 - 03.2021
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.

Education

Moses Lake High School
Moses Lake, WA
06-2011

Skills

  • Medical terminology
  • Front desk operations
  • HIPAA compliance
  • Appointment scheduling
  • Insurance billing
  • Specialist referrals
  • Co-payment collection
  • Insurance verifying

Languages

Spanish
Professional Working

Timeline

Patient Access Specialist

Columbia Basin Hospital
05.2025 - Current

Dental Receptionist

Moses Lake Community Health Center
03.2021 - 05.2025

Outreach Coordinator

Moses Lake Community Health Center
02.2020 - 03.2021

Moses Lake High School

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