Anjelica Dozier

GRADE LEVEL; GS-0962-06-01

FULL TIME 40 HRS PER WEEK

• Helped taxpayers understand and comply with federal tax laws and regulations, ensuring accurate and timely reporting.
• Worked in a high-volume call center environment, answering numerous calls throughout the day.
• Established installment agreements for taxpayers with outstanding balances.
• Documented interactions in customer management systems for accurate record-keeping.
• Resolved taxpayer disputes by analyzing account information and proposing solutions.

• Managed inventory and order scheduling.
• Filed paperwork/work orders.
• Trained and mentored sales staff on product knowledge and customer service.
• Developed promotional strategies to enhance tire sales and customer engagement.
• Oversaw daily operations to maintain a smooth sales environment.

• Coordinated the release of medical information to insurance companies, lawyers, state and federal agencies.
• Appropriately and accurately pulled records for patient care, quality review, and audits in a timely manner.
• Organized and filed health records.
• Adhered to hospitals requirements, policies and standards.
• Notified requester when records were ready.

• Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards.
• Picked up and discharged passengers at designated bus stops safely.
• Reported all accidents, incidents, or unusual occurrences to dispatch office.
• Assisted passengers with boarding and alighting at various stops.
• Implemented best practices for efficient route management and scheduling.