Anjelica Miller
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Department of Regulatory Agencies
Denver, Colorado
02.2021 - Current
- Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
Custodian
JJ Janitorial
Denver, Colorado
12.2009 - Current
- Sweeping
- Mopping
- Dusting
- Stripping/ waxing floors
- Sanitation
- Dumping Trash
- Etc.
Receptionist
Front Range Family Eye, Care
Greenwood Village, Colorado
12.2017 - 11.2020
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Handled patients contact orders
- Technician work, scans performed on patients for doctor inquiry: Lipiscan,
- Optomap, OCT, Visual Field
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new sta members
- Accurately handled large amounts of money on the cash register
- Pitched ideas on how to improve performance and e ciency
- Helped management to identify workow issues and solutions.
Truck Loader
UPS
Commerce City, Colorado
08.2017 - 01.2018
- Stacking boxes of various weights and sizes to maximum capacity in trailers
- Clearing trash/debris from the trailers
- Scanning each package for customer updates
Education
High School Diploma -
Bishop Macheuf High School
Denver, CO05.2017
Skills
- Customer Retention Strategies
- Data Entry and Maintenance
- Customer Data Confidentiality
- Confident multitasker
Timeline
Customer Care Representative
Department of Regulatory Agencies
02.2021 - Current
Receptionist
Front Range Family Eye, Care
12.2017 - 11.2020
Truck Loader
UPS
08.2017 - 01.2018
Custodian
JJ Janitorial
12.2009 - Current
High School Diploma -
Bishop Macheuf High School
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